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Louis Gray posted an entry
July 16, 2008 6:35 PM - Sign in to comment - Link
In the mid to late 1990s, perception had it there was no more exciting a career title than that of Webmaster. It seemed everybody wanted to be one. As a Webmaster, your code manipulation could change the look and flow of a Web site with each publish, and make Web pages spring up overnight, complete with hyperlinks, animated GIFs and comment forms with basic JavaScript. As seemingly every company needed a Web presence, the demand for somebody who could write HTML and handle Web operations filled them with incredible power. But as years passed, the title fell by the wayside, and you're now no less likely to find somebody with Webmaster on their business card as you are to find cars that come with cassette decks standard.

In the ensuing decade or so, the Internet has become part of the landscape, not the mystery it once was. The Webmaster position similarly faded to the background, and many companies tend to have portions of IT and Marketing share the load, outsourcing the Web design function to an outside agency. Larger companies keep the Web expertise in house, but don't call their employees by the dreaded "W" word.

As the Internet has changed, so too have the buzzwords. As one friend recently noted, simply having a blog isn't the differentiator it was a few years ago. Now, just about everybody has one (or more), so making you a blogger isn't anything special unto itself. But where the new frontier lies is where I see people positioning themselves - in social media.

Social media is a loose term that largely relies on user generated content, whether it be social networking, forums, web logs, social news or bookmarking sites. Those of us who have embraced the blogging boom have no doubt leveraged these tools: Digg, StumbleUpon, Facebook, Reddit, Twitter and the like, for starters. But I'm constantly seeing people giving me invites on LinkedIn saying their title is as a social media expert or social media consultant, or running into profiles online where social media is featured prominently, and their numbers are increasing.

I'm afraid that for the most part, their efforts to rebrand as social media experts will be short-lived and futile. Saying one is an expert in utilizing social media sites is akin to brand one's self as a "Web browsing expert", an "e-mail expert", or a "telephone specialist". While some will capitalize on the technophobes and newbies who don't know the difference between MySpace and NASA, or Hotmail and Hot Pockets, I believe it makes more sense that social media is spread thinly across all aspects of activity, be it a company's marketing activities, human resources, communications, and business development. Pretty soon, with any luck, social media won't be any scarier than opening a Web browser or writing a simple blog post.

So what should these so-called social media experts do to find real work? Some of them might get lucky. Every big analyst firm should have a social media expert on hand to help train the slow adopters, at least until they get the point the analysts have to change titles again. But to me, saying you're a social media specialist or a social media expert doesn't amount to a whole lot. What else do you do? What do you do really? There's no money to be made Digging up stories, hitting the StumbleUpon button or refreshing FriendFeed or Twitter, after all. Social Media is simply part of the landscape, in the background. Social media offers tools for communications and information sharing, but it's a means to an end, not the end itself.

Like the surge in Webmasters rose and fell, similar will be the rise and fall of people who flash you a business card with the term "social media" on it. It's the 2008 version of the Aeron chair and Foosball table so common in the days of the Web 1.0 startup. If you've got social media on your card, think about what else you do. Are you a trainer or a marketer? Are you a PR person, or an IT expert? Don't lose those talents, and be sure you make social media part of the landscape, not part of the headline, as it's not the tools you use, it's how you do it and what you're looking to get accomplished.
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"In the mid to late 1990s, perception had it there was no more exciting a career title than that of Webmaster. It seemed everybody wanted to be one." Um, no. - Chris White
Louis, maybe among the general public, but not among the people I knew in valley during that time. The most exciting career was not unlike today, to be a key engineer in a startup company. - Chris White
enjoyed the career advice to hang on to teaching or marketing skills even if giving in to today's trendy title. - mcwflint
Social Media Experts are the New Webmasters - Chris Brogan
Social Media Experts are the New Webmasters - Mindy Koch
somebody was trying to get me to apply for a job with the title "webmaster" today! It was with a .wa.gov.au prison department, but we are not really that far behind here. One the other hand web 2.0 social media expert for prisons is not a job I would relish either. - Nick Cowie
Social Media Experts are the New Webmasters - Dobromir Hadzhiev
Excellent as always Louis, I really like the "What do you really do?" part. We do have to focus on what social media brings to a real business, not just on how exciting it is to constantly refresh Twitter and FriendFeed. - Svetlana Gladkova
Social Media Experts are the New Webmasters - Rob Diana
louisgray.com: Social Media Experts are the New Webmasters - Shey
From the page: "As the Internet has changed, so too have the buzzwords. As one friend recently noted, simply having a blog isn't the differentiator it was a few years ago. Now, just about everybody has one (or more), so making you a blogger isn't anything special unto itself. But where the new frontier lies is where I see people positioning themselves - in social media." - Shey
I love this post -- felt this way for a while and I'm sure others have too. No doubt you'll get some of the "Social Media Experts" giving you flack for it. "Web browsing expert" LOL! - Shey
I remember webmasters :) If the newer 'social people' could only bury that hatchet with some of the 'old guard', this whole environment would be a better place. - Charlie Anzman
It happended the same with Information Technology in the 80/90s. I guess there is a lifecycle typical of new technology roles: at first they are prominents in applying new technolgies to business. After some times the technical knowledge is not so exclusive anymore, and you start to look for more managerial approaches, roles and resumes. Finally the specific tech wisdom become a commodity. That's ok to me, just beware and avoid to be caught in the lifecycle commodity trap - Marcello Del Bono
New Blog Post: Social Media Experts are the New Webmasters http://tinyurl.com/5lc6mg - Louis Gray
agreed, good post - early days of the web - webmaster was a multi-functional jack of all things internet role: root/superuser, sysadmin, netadmin, html dev & graphic oversight all rolled into one - as teams that supported websites matured fragmentation of roles occurred for all the right reasons - webmaster at that point was usually the single point of contact into the property behind the website, especially for reporting web related bugs & for routing of inquiries - normal transitional maturity - mike "glemak" dunn
Like this a lot: a well-needed dose of reality - Iain Baker
"I'm afraid that for the most part, their efforts to rebrand as social media experts will be short-lived and futile. Saying one is an expert in utilizing social media sites is akin to brand one's self as a 'Web browsing expert', an 'e-mail expert', or a 'telephone specialist'." That's pretty funny. - Hutch Carpenter
i wouldn't go as far to say they are the new webmasters. they are much more on the marketing side than the technical - andy brudtkuhl
I don't think he was trying to compare marketing to technical -- what he discusses is that the career buzz on the Web is still here -- just that the position has changed. - Shey
Okay, yeah. That makes much more sense! - andy brudtkuhl
Expertize is an aging thing. What experts were proud of 20 years ago is done today by students with no "professional experience". Anyway, as I stated in a personal post, we still have to define the word expert. - Laurent Rozenfeld
I Agree. Webmasters had been more than "multi-functional jack of all things internet". To most people that did not know too much about filesystems, servers and the like, they were short of magicians (cf. Clarke's Third Law). But is the rise of social media that much about technology? I don't think so. It's more about pushing technology in the background. It's about getting rid of the magicians. So, just being able to set up a blog within a few minutes will very soon lose the magical aura. - benedikt
Social Media Experts are the New Webmasters - Kenichi Matsumoto
The funny thing is that I - as someone who spends a significant piece of my day managing this stuff for my firm - get forwarded job postings for "Social media manager" or other such titles for $125k +. Clearly people are landing themselves jobs in marketing/PR departments with this title. How long will their jobs last? - sarahlefton
Thank you lain - someone had to say it ;-) - Jesse Stay
@sarah Felix America! In Germany I have not yet seen job postings for Social Media Managers. - benedikt
Social Media Experts are the New Webmasters - Shey
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