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December 1, 2008 6:29 AM - Sign in to comment - Link
Inovent’s Ilumina Launches With Nationalistic Marketing Over in the Philippines, a tech-startup named Inovent recently unveiled a prototype of the Ilumina, an “LCD interactive TV” that promises web browsing, video and music playback, and recording capability. Here’s some background: from a tech point-of-view, the Philippines is known more for its very active mobile market and outsourced services. Companies like Texas Instruments and Accenture rely on the country to produce gadgets and provide customer support on the cheap. In short, there is no home-grown base for consumer electronics, which is why foreign brands like Nokia and Samsung dominate the market. This is obvious for a company...
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November 30, 2008 9:00 PM - Sign in to comment - Link
Poll: Millennials tend to ignore IT policies — An Accenture survey found that many working members of the millennial generation -- those age 14 to 27 -- either ignore or are unaware of IT policies about posting company or customer data online....
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November 26, 2008 1:41 PM - Sign in to comment - Link
Keynote: The Future of Technology in Aged CareLast week I gave a keynote speech on The Future of Technology in Aged Care at the Aged Care Association Annual Congress. In this case I wanted to take the audience on a big-picture journey into where aged care is going, which went down very well between the many high-detail presentations at the conference. I was invited as a general futurist, though I have in fact written and being interviewed on the topic of aged care frequently before, particularly on the role of robots in aged care, including in a feature article in Newsday. Below is a brief snapshot of...
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Ontario Emperor posted an entry
November 21, 2008 12:15 PM - Sign in to comment - Link
A former co-worker of mine was a recent university graduate who transferred to another division of my company. During the time that I worked with her, I valued her contributions and spoke of her with the highest regard. Obviously I was misguided, if this Dark Reading post is accurate. She was a threat to me and all that my company stood for.During the past two weeks, IT security managers have been getting a new warning that turns the old '60s hippie slogan -- "Never trust anyone over 30" -- upside down. The new message: Twenty-somethings are putting the corporate network...
Dam that is a worry for big business. - John Spencer
As an IT manager, I've found the concerns here know no age. Although, I have found that with gen y people, it's more "I know the policies, I just think they're stupid so I'm not going to follow them" and with older people it's either "I forgot the policy," "the policy was in gibberish because I don't want to learn technology," or "I didn't realize what I was doing was against the policy." - Mark Trapp
These damned young people - they just don't respect authority!!! *yawn* - Kevin Johnson
that should read "IT never trusts anyone". It's true, we don't trust you no matter what experience you say you have - If you're a user, you're a problem, if you're another IT staff you're a problem waiting to happen ;) - alphaxion
Hey atleast we get things done. - Hitesh Sawlani
alphaxion: it's definitely an us vs. them relationship. Users think IT is the devil's work and is there solely to make their job harder, and IT thinks users are spiteful jerks who can't follow directions. Communication and mutual respect goes a long way. - Mark Trapp
I know the comments are joking - I think - but it's interesting to note that one of the major problems in a customer service organization (IT, HR, whatever) is the customers themselves. - Ontario Emperor
+1 Alphaxion... Too True Too True. - Christopher Welle
I don't really like the way this is presented (and I'm over 30). However as an IT manager with a security background, I don't trust anyone to act in a secure manner, no matter how old they are. There are problems with all age groups (different ones to be sure) but it all comes down to user education.If they actually understand why a policy is important to them and their job, they'll pay attention to it. - Kenton
BTW Stay off my Servers! - Christopher Welle
great post babe!!! - Caroline
@Mark It's not so much an Us vs Them, it's more "why didn't you listen to me?" and "well, that can only happen if you do x and y" "oh no, I don't visit them sites/use those apps" "can you explain the presence then?". It's a polarised issue - your biggest problems are with people who have no damn clue and those who think they have a clue. The people who just do their work, don't store their photos etc and don't use their work stuff for personal use are the ones that don't cause the problems. - alphaxion
As I have heard from so many of my fellow IT colleges, "This job will be perfect if it was not for the darn users." - Wizetux
Also, I have seen many policies that companies have blinding adopted on the word of the IT manager in which they only said to use them so that they could make their jobs easier instead of doing the job correctly. - Wizetux
Umm, I'm in IT security, have a CISSP and do most of the things they think are wrong. To say that users are doing bad things by using IM, using work internet to browse sites other than work sites and downloading "non-standard" apps is hogwash. I'd say the reverse is true, a company that doesn't allow these things and protect the network accordingly is doing the bad thing. - Alex Scoble
I wish there were a way to create a tunnel that people could use for an hour a day (lunch break, whatever) on a VM or something that was protected and wiped after use so you could do your personal business from work when you needed to. It's truly ridiculous for an organization to expect it's employees to cut themselves off from the world for 8-12 hours a day. That being said I NEVER use my work email address for anything but work and I wouldn't be inspired to download music, movies or other files. - Lindsay Donaghe
I understand the need for security, but there is also an advantage to allowing people to communicate outside of your lan. Oftentimes there is information that is helpful to the problem at hand in former work colleagues that can save you time spinning your wheels or reinventing one. Also by letting people take care of some of their personal business at work, it means they don't have to leave the office to do it (and waste time on commuting). - Lindsay Donaghe
It's not just about security: if you're being paid to work, it's not your time. Do your personal business on your own time and on your own equipment. The way I see it, if you have an issue following company property/time policies, that's a question that ought to be asked during the interview process when asked, "Do you have any questions for the company?" - Mark Trapp
Users are going to do what they want to do. If you put up blocks it only forces them to work around them which creates a even bigger security hole. Best to allow things but control how they are gotten to. Give them a way to get to places. A happy user is a user with less problems for the most part. Granted there are those Pains in the Ass that are the exception to the rule. But its better to just have one of those then the whole company/office. - Christopher Welle
I suppose it depends on the industry. I can tell you that locking down access in a hospital = FAIL that can actually impact patient care. I've worked at places where they have absurdly restrictive policies, to the point where I've spent time waiting for my pager to go off figuring out ways to circumvent them. When you can't access Pubmed or even Google, you've probably gone too far. - Victor Ganata
@Mark - my lunch hour is my time... not the company's. I don't get paid for it. It's in the company's best interest to keep me at my desk if possible because then I'll take less time at lunch and get back to work. And besides, if you're salaried you probably work more than 40 hours a week anyway... the company doesn't pay you for that overtime. The least they could do is make it more convenient for you to actually give them more of your personal time. - Lindsay Donaghe
@alex it's not so much the fact that they access their IM client or update their facebook status.. I fully agree with giving them the freedom to occasionally take a break from work. But signing up to ebay with your work email address then bitching that our spamfilter has blocked their emails or installing limewire and then complaining their system is riddled with spyware is another bloody thing entirely ;) - alphaxion
As for my own equipment, I'd be happy to bring a laptop in, but we're not allowed. I'd be happy to get one of those mobile lan cards too... but again... And yeah, I have definitely learned with this particular employer that I will be asking about those kind of restrictions on my next job interview (whenever that is) and probably turning down the position if the answer seems too restrictive to me. I am extremely grateful for my G1 phone. It has been my savior. - Lindsay Donaghe
No one disagrees here with the fact that a company has the right to set their policies. Within limits, my employer legally has the right to control what I do on my work time, and I have the right to accept it or quit. And not only on my work time; an employer could ask you to delete your public facebook profile and fire you if you don't; this is how at-will employment works. But... - Tudor Bosman
@lindsay but the problem exists when you do things that take up time to fix. That is paid for.. there's no excuse for keeping thousands of personal photos on your work PC especially if your profile is sync'd to network storage and/or installing crap like toolbars that break web access. - alphaxion
Companies need to understand the issues and move to minimize the risk, rather than ban or crack down on internet use. We all know that companies need to expose themselves more to the internet, and it is these under 30's that are most likely to drive them. - Alistair
... we can still discuss what is and what isn't a reasonable policy. Keeping employees happy (or at least content) at work is definitely beneficial for an employer, and a policy that outright bans all non-work activity while at work is questionable at best. - Tudor Bosman
(my two previous comments are really two parts of the same comment; two other comments slipped in between) - Tudor Bosman
I agree alphaxion - and frankly, since I know that everything I do on my work computer is monitored, I have NO DESIRE to store anything personal on it. I don't want the IT guys going through my stuff. But I do resent not being able to communicate with people digitally outside the lan through the convenience of my computer. I think that actually hurts my overall productivity and prevents me from working as much overtime as the company expects me to in the long run. - Lindsay Donaghe
As a former sysadmin turned knowledge worker, I'd like to blame IT. Giving users administrator access on their own machines and trusting machines inside the firewall is your problem, not mine. What's the harm in letting workers access the internet if their job requires them to keep abreast of news and trends? - Daniel J. Pritchett
Keeping the kids from messing up the VCR schedule is one of the big selling points toward spawning an alternate business net that is really out to thwart net neutrality and ruin the future (again) - Chris Kim A
@lindsay which is why I don't block IM clients nor certain websites unless managers complain that their staff are spending too much time on them. I just have issues with activities that expose their machine to damage and that waste resources. Though, just remember that everything you do on IM clients is also logged. - alphaxion
@alphaxion: okay, but say I won't store hundreds of photos on my work computer, and I won't install crapware. Employees will be much less likely to respect your company if you treat them like idiots, irresponsible children, or criminals. - Tudor Bosman
@tudor some will, sadly some won't no matter what you do/say.. You should see the states of peoples machines that I have had to spend time on bringing back to a respectable state. I am extremely lax with many things because I do take the viewpoint of a user when implementing things, but if managers request certain things barring I have to agree and do it. I have had to lock down a department to the point of no right click because of how childish they were (telesales). - alphaxion
Daniel: most jobs don't require workers to be constantly connected to breaking news and trends. Just because there's a legitimate business need to having access to the internet does not mean you have a right to access the entire internet. Places like Google and get a lot of press for treating every employee like they're a special little flower, but most businesses just need their employees to work. It's up to the employee to determine what they want to do and choose appropriately. - Mark Trapp
@Mark: Curiosity and a desire for self-improvement is not in many job descriptions, to be sure. I believe that they are critical to success and advancement in business. - Daniel J. Pritchett
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November 19, 2008 4:00 AM - Sign in to comment - Link
According to a new report by Accenture, a large number of Millennials (those born between 1977 and 1997), expect their companies to accommodate their IT preferences, including their preferred computers and applications. More than a third of Millennials also indicated that they were dissatisfied with the technologies their employers currently provide. Among other things, Millennials would prefer to use instant messaging, text messaging, and RSS feeds to communicate with their clients and customers, though very few companies currently support these technologies. The report also highlights that a lot of employees are simply bypassing corporate IT departments if those don't offer...
Report: Millennials Will Route Around IT Departments http://tinyurl.com/6gklqz - Richard
And if companies want to start adapting to their employees' technology preferences and don't know how? Who can they seek for help? Why, Accenture of course! :) - Jonathan Wong
Report: Millennials Will Route Around IT Departments - Maddie Grant
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November 18, 2008 9:00 PM - Sign in to comment - Link
Many working millennials are unaware of or ignoring corporate IT rules — An Accenture survey of 400 members of the millennial generation found that IT managers may have to start supporting a slew of emerging technologies to ensure that the best new employees stick around....
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November 7, 2008 6:30 AM - Sign in to comment - Link
Recession-Hit Indian Firms Experiment with New Innovation StrategiesThe big Indian IT vendors - Infosys, Satyam, TCS, Wipro - are beginning to feel the pinch of the global economic slowdown, as US and European companies, especially in the financial sector, slash down their tech spending. The medium-term prospects are gloomier: Forrester just revised its US IT spending projection for 2009 to 6%, down from its previous forecast of 9.4%. Not surprisingly, Indian IT vendors are multiplying initiatives to cope with this downturn. Firms like Wipro have set up dedicated business units to penetrate emerging Indian and Middle Eastern markets. Others like Infosys are attempting to lessen their exposure...
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November 7, 2008 2:45 AM - Sign in to comment - Link
Geraldine Wilson, CEO of Truphone - interview todayWe’re interviewing Geraldine Wilson, the newly appointed Chief Executive of Truphone, this afternoon. Our fearless former Accenture Demon, Ed Hodges (of Howler Tech), is readying a list of questions to put to her on camera, later today. If you’d like to ask her a question, either email it to me directly — ewan@mobileindustryreview.com or post a comment below…...
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November 4, 2008 8:07 AM - Sign in to comment - Link
Enterprise software's Blue Light Special: Now 70 percent offAre you the sucker still paying full price for Oracle, SAP, Microsoft, or other proprietary software? There's hope for you yet: Accenture is finding that such enterprise software vendors are increasingly giving as much as 70 percent off their list pricing to snag new customers, as CIO.com reports. ......
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November 3, 2008 12:00 AM - Sign in to comment - Link
Report: Worrisome trends in software pricingA report out from Accenture today calls attention to several worrisome trends in software pricing....
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October 31, 2008 12:41 PM - Sign in to comment - Link
Patenting Tax Strategies Under BilskiExcept for the few patent holders and Accenture, the tax strategy business community has been largely anti-patent – going so far as to lobby congress to introduce legislation to create a specific exception that would block enforcement of those patents. In Bilski, the Federal Circuit refused to categorically exclude any particular fields of business or technology from the scope of patent protection. The court specifically mentioned software and business methods as still patentable. Presumably, tax strategies are still patentable as well. The closest the court came to creating an exclusion is for purely 'mental' processes – where each step of...
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October 30, 2008 11:25 AM - Sign in to comment - Link
US Court Strikes Down "Business Method" Patents (Like Amazon's 1-Click) For Now (AMZN)The sparks are going to fly: The legal status of Amazon's (AMZN) controversial 1-click patent, which the company filed for in 1997 and won in 1999 -- and licensed to companies like Apple (AAPL) -- is now in doubt. Reuters: A U.S. patent appeals court ruled on Thursday that business methods, such as Amazon.com Inc's one-click to buy goods on the Internet, cannot be patented. The case was closely watched by software makers, Internet companies, investment houses and other businesses.The U.S. Court of Appeals for the Federal Circuit said the patent application in question -- a method for reducing the...
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October 30, 2008 10:52 AM - Sign in to comment - Link
I’m pleased to let you know that this year’s Groundswell awards were presented yesterday by Josh Bernoff at our conference in Dallas. I was one of the final judges, although Josh and Zach Hofer-Shall were instrumental in sorting through over 150 submissions. Congrats to: Winners by the POST Methdology 5 objectives: – Listening: Mattel’s “The Playground” Community by Communispace – Talking: Young & Free Alberta by Common Wealth Credit Union – Energizing: Hershey’s Bliss House Party by House Party – Supporting: Nerd Network by National Instruments – Embracing: MyStarbucksIdea.com by Starbucks Other key categories include: – Managing: Borderless Workplace by...
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October 28, 2008 6:38 AM - Sign in to comment - Link
Zuora Raises Another $15 Million For Integrated Online Billing And Payment SolutionZuora, an SaaS startup that offers online services to manage and automate customer subscriptions and payments, has raised $15 million in a second round of funding from Shasta Ventures and Lehman Brothers Venture Partners, Venturebeat reports. The company had previously raised $6.5 million from Salesforce CEO Marc Benioff and Benchmark Capital (who also participated in this round), bringing the total of funding to $21.5 million. When Zuora launched its online billing solution last May, we wrote the company aims to alleviate the need for online businesses to develop their own billing systems, especially to handle recurring payments like those associated...
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October 21, 2008 3:48 AM - Sign in to comment - Link
With Fewer Staff Will Companies Respond by Blocking Access to Social Media in the WorkplaceDealing with the YouthForce The Millenials and Gen Ys are an increasingly important segment of our workforce. This demographic has had the luxury of a prosperous economy during their teenage years and adult life. They haven’t experienced an economic downturn or heaven forbid - an R! Accenture coined the term user-determined computing. The relates to the increasingly tech savvy workforce and the dramatic increase in the availability of free, customisable and easy to implement software. The Accenture argument goes that new technology within the workforce is just as likely to be deployed by users as it is by the IT department,...
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October 16, 2008 3:11 PM - Sign in to comment - Link
DMI08: Digital Media Here, Monetization NotWhat an interesting conference. The takeaway is that the infrastructure is here for both digital and mobile digital media, but the monetization models are not and the content owners are growing desperate. We are at the disruptive stage, where newspapers and TV stations are laying off and only SOME players have figured out how to make money from the new way younger people want to consume content. I've got a lot of facts and figures here that corroborate the intuition we all have as early adopters (aka people with iPhones). Has it Happened Yet? According to Richard Cottrell, the CEO...
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October 16, 2008 4:10 AM - Sign in to comment - Link
Improving Search Results for Research-Online-Purchase-Offline CustomersWhat if 68% of your site visitors only came to research an offline purchase? According to research by Accenture: 68% compare prices online before shopping in a physical store 58% locate items online before purchasing offline 67% prefer to research online and buy from physical stores Just for fun, let’s call web shoppers with a high propensity to research online and purchase offline “ROPO” customers (a noun and a verb). Reasons to ROPO include: Shopper wants to view the item up close Shopper needs the item sooner than it can ship Shopper wants to avoid shipping fees Shopper might not...
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October 14, 2008 7:07 AM - Sign in to comment - Link
'Free lunch' and open-source supportSometimes "free" is not so free. I recently discovered this when a large, global system integrator (SI) deployed Alfresco Labs, our free and unsupported product, for a large client in Europe. The SI wasn't a partner of ours, and as the client soon learned when its deployment stumbled, the SI wasn't capable of providing enterprise-class support on the product. Yes, it knew the product well enough to deploy it and get paid over $50 million for its trouble, but when the deployment hit a glitch, guess to whom the SI came crawling for help? It's not just my company. I...
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October 14, 2008 6:48 AM - Sign in to comment - Link
Consumers Like Using Cell Phones…To Make CallsSo here is some news for anyone betting the ranch that the entire population of the planet will be walking around with multi-function smartphones, capable of doing far more than making phone calls: Most people aren’t using all of that stuff. A new survey from Accenture (ACN) found that 88% of U.S. consumers never use their phones or other mobile devices to watch video. Some 84% of those surveyed never use their phones for email. And 79% never use the phones for playing games. The Accenture survey, which it calls “Digital Lifestyle 3.0,” also found that 63% of 5,000 U.S....
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October 10, 2008 5:00 PM - Sign in to comment - Link
Thanks to our GigaNET SponsorsWe’d like to say thanks to this month’s GigaNET sponsors: Accenture: “The Innovation Dilemma: How to Achieve High Performance through Superior Research & Development” (free download) Volo Media: Dynamic advertising for downloadable audio and video Peer1: ValuePro Managed Hosting Plan, $299/mo Ki Work: Take control of your online business Brain Keeper: Collaboration that works Rackspace Hosting: Experience fanatical support Acquia: Commercially supported Drupal Sun Microsystems: Incredible discounts with Sun Startup Essentials...
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