american customer satisfaction index

american customer satisfaction index

Survey says Verizon is best at customer satisfaction... among the big four, anyway

www.engadget.com
The results from the American Customer Satisfaction Index are in, and parroting a recent study by Consumer Reports, Verizon Wireless is named the front-runner with the most happy subscribers among the big four carriers. The survey takes a number of factors into account, such as call clarity, dropped calls,...
Survey says Verizon is best at customer satisfaction... among the big four, anyway
Facebook roundup: test charges $100 to message Zuckerberg; Facebook fixes password security flaw and more
American Customer Satisfaction Index shows Samsung gaining, Apple retaining lead

Google+ snags top spot in service index

www.electronista.com
Google+ topped other popular sites in the American Customer Satisfaction Index E-Business Report. As Bloomberg details, Google+ tied socially-editable encyclopedia Wikipedia with a score of 78 out of a possible 100. Google's "social layer" attained higher customer satisfaction scores than Facebook, even though Facebook maintains an overwhelming lead in terms...
Google+ snags top spot in service index

Consumers give top marks to Apple, raspberries to RIM in satisfaction ranking

news.cnet.com
Users put Apple at the top of American Customer Satisfaction Index rankings for cellphone makers. [Read more]...
Consumers give top marks to Apple, raspberries to RIM in satisfaction ranking
Apple Still Tops in Cellphone Customer Satisfaction, but Losing Ground to Samsung and Others
Apple tops ACSI September report with 86% customer satisfaction

Spoof Time Warner Cable Site And Video Asks Customers 'What Can We Do Worse?'

www.techdirt.com
Last week, a lot of people liked that video about what a TV commercial would be for an honest cable company (ah, if only truth in advertising laws really worked...). And, soon after that came out, a few people alerted us to a new "gripes site" called TWCCustomerService.com, claiming to...
Spoof Time Warner Cable Site And Video Asks Customers 'What Can We Do Worse?'

Search Engine Satisfaction Dips Slightly; Google & Bing Effectively Tied

searchengineland.com
Look out, Google. In the annual American Customer Satisfaction Index for search engines, Bing has practically matched the search leader’s consumer satisfaction score for the second year in a row, with Ask.com not that far behind. Bing Barely Behind Google The scores look like this: Google: 82... Please visit Search Engine Land...
Search Engine Satisfaction Dips Slightly; Google & Bing Effectively Tied
Google+ tops Facebook in customer satisfaction study

Users Love Google+ and Don't Want the Hoi Polloi Relocating from Facebook

betabeat.com
You fancy, huh? (Photo: Flickr.com/crazybob) Are you sitting down? You might want to, because the American Customer Satisfaction Index (ACSI) has released a report on what it charmingly calls “E-business,” and the findings are a tad surprising. Wired reports that–despite everyone’s idea of Google+ as a deserted wasteland–the few users it does have...
Users Love Google+ and Don't Want the Hoi Polloi Relocating from Facebook
Google+: Those who try it, like it (more than Facebook, apparently)

The Unstoppable Rise Of Mobile Commerce

www.businessinsider.com
Mobile Insights is a daily newsletter from BI Intelligence delivered first thing every morning exclusively to BI Intelligence subscribers. Sign up for a free trial of BI Intelligence today. Tablets And Smartphones Leap To One-Fifth Of E-Commerce Traffic (Monetate)First it was comScore, which reported that U.S. mobile commerce grew 31% in the first quarter of 2013...
The Unstoppable Rise Of Mobile Commerce

How the tablet is saving the PC

tech.fortune.cnn.com
Higher consumer satisfaction with PCs is largely being driven by tablets. By Peter Suciu, contributor FORTUNE -- Consumer satisfaction with PCs reached an all-time high last month. The American Customer Satisfaction Index reported that customer satisfaction with computers reached a score of 80, breaking the former high of 78. Not...
How the tablet is saving the PC

Apple tops ACSI survey on cellphone makers by a wide margin

www.ipodnn.com
The American Customer Satisfaction Index (ACSI) has released its latest findings on the state of US consumer satisfaction in the areas of cellphone manufacturers and wireless carriers. For the former, there was one runaway winner -- Apple. For the latter, Sprint was able to score a win among a tight...
Apple tops ACSI survey on cellphone makers by a wide margin

Smartphone customer satisfaction is hard to get right

gigaom.com
The annual ratings of customer satisfaction with mobile phone manufacturers will be released by the American Customer Satisfaction Index Tuesday morning, and for the first time, feature phone makers will be judged right alongside smartphone makers, who are newcomers to the list. It’s not totally surprising, but Apple makes its debut on...
Smartphone customer satisfaction is hard to get right
Apple retains lead in American Customer Satisfaction Index, but Samsung gaining

Customers not as happy with iPhone as they were last year

news.cnet.com
The American Customer Satisfaction Index shows Apple remains on top, but it's declining while Motorola, Nokia, and Samsung are rising. [Read more]...
Customers not as happy with iPhone as they were last year
The 15 Most Frustrating Companies In America

Facebook surveys users about Timeline, duplicate profiles, more

www.insidefacebook.com
Some Facebook users are being prompted to take a 16-question survey about their experience with the social network. The survey includes questions about Timeline and whether users have duplicate profiles, in addition to asking about about site reliability and usefulness. The survey is interesting because it shows which areas the...
Facebook surveys users about Timeline, duplicate profiles, more

The 15 Most Hated Companies In America (DAL, POM, TWC)

www.businessinsider.com
The most hated companies in America once again include airlines, utilities and banks, according to the latest cycle of ratings from the American Customer Satisfaction Index. These industries score badly because of limited competition and the difficulty of interacting with customers. "Where companies have little or no competition or where...
The 15 Most Hated Companies In America (DAL, POM, TWC)

Customer satisfaction with Microsoft software declines slightly after Windows 8 launch

www.geekwire.com
New data from the American Customer Satisfaction Index shows satisfaction with Microsoft software declining slightly this year, falling 1.3 points to a score of 74 on a scale of 100. The result follows the release of Windows 8 last fall, with a new interface that creates a learning curve for...
Customer satisfaction with Microsoft software declines slightly after Windows 8 launch

Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook's

marketingland.com
The annual American Customer Satisfaction Index is out for social media sites, measuring satisfaction with Google+ for the first time against other social networks. What a debut! Google’s year-old social network had the best satisfaction while the world’s most popular social network,... Please visit Marketing Land for the full article....
Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook's

Google+ beats out Facebook in annual ACSI Consumer satisfaction score

9to5google.com
As first noted by Marketing Land’s Danny Sullivan, Google+, in its debut year, came out on top among the highest scores for social media sites in the annual American Customer Satisfaction Index. The downfall for Facebook, according to the report, is largely due to the introduction of Timeline, advertisements,...
Google+ beats out Facebook in annual ACSI Consumer satisfaction score

Survey: Google+ Whomps Facebook on User Satisfaction

www.readwriteweb.com
If Facebook doesn't stop walking over its users, it risks having them leave for social networks that do a better job of keeping them satisfied - particularly Google+. That's the message in the latest survey by the American Customer Satisfaction Index (ACSI), which lists several ways in which Facebook continues...
Survey: Google+ Whomps Facebook on User Satisfaction

Microsoft software satisfaction slumps

www.computerworld.com
Customer satisfaction with Microsoft's software, primarily Windows, dropped slightly in the last year, likely part of the fallout over Windows 8, according to the American Customer Satisfaction Index....
Microsoft software satisfaction slumps

iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants

www.engadget.com
We know almost too well how smartphones perform in US market share; what we don't usually see is how happy customers are once the shrink wrap's off. Going by a newly-expanded American Customer Satisfaction Index, it's the iPhone that most scratches the itch at a score of 83. Despite...
iPhone waltzes into top spot of US phone satisfaction index, small carriers trump the giants

Google+ outpaces Facebook in customer satisfaction

www.computerworld.com
Facebook may be the biggest social network in the world, but rival Google+ wins when it comes to user satisfaction, according to a report from the American Customer Satisfaction Index....
Google+ outpaces Facebook in customer satisfaction

Facebook roundup: stock price and customer satisfaction down, Washington to offer voter registration app, Zuckerberg visits Walmart HQ and more

www.insidefacebook.com
Facebook stock again below $30 - Amid concerns that Facebook will report lackluster Q2 earnings, the company’s stock closed at $28.76 today. Not even news that Facebook will begin testing search-based ads could bring the share price above $30 where it closed last week. The stock is down more than...
Facebook roundup: stock price and customer satisfaction down, Washington to offer voter registration app, Zuckerberg visits Walmart HQ and more

Enough about data caps: They're a terrible idea

gigaom.com
In a recently published piece, Prof. Daniel Lyons of the Boston College Law School argued that broadband data caps are a reasonable form of price discrimination. Lyons believes that data caps allow ISPs to more equitably distribute network costs among users based on how much they value internet access. He...
Enough about data caps: They're a terrible idea
× Just a test of the new info bar. What do you think?