call centers

call centers

Text-to-911 moves ahead in the US as Verizon chooses partner vendor

arstechnica.com
While text-to-911 has been in the works for some time, it’s looking like Verizon is taking another step towards building a nationwide emergency SMS apparatus, as part of the Next Generation 911 (NG911) upgrades. Those changes are set to also include improved location data for 911 calls as well. About...
Text-to-911 moves ahead in the US as Verizon chooses partner vendor

Bank of America Suffers Widespread Outages; Hacking Is Not Suspected

bits.blogs.nytimes.com
Bank of America customers were unable to access their online banking accounts, mobile payment systems or the company's telephone call centers on Friday. But it does not appear to be the result of hacking....
Bank of America Suffers Widespread Outages; Hacking Is Not Suspected

T-Mobile CEO Philipp Humm issues memo discussing restructuring plans, more jobs affected

www.engadget.com
T-Mobile's going through some more growing pains as it continues through the process of restructuring. Less than two months after announcing it would close down seven call centers and cut a total of 3,300 jobs, CEO Philipp Humm has sent out another memo discussing that the company is ready...
T-Mobile CEO Philipp Humm issues memo discussing restructuring plans, more jobs affected

Today in Tech: Big T-Mobile layoffs coming

tech.fortune.cnn.com
Fortune's curated selection of tech stories from the last 24 hours. Sign up to get the round-up delivered to you each and every day. * T-Mobile USA CEO Philipp Humm told employees that the company is eliminating 5% of its workforce, or nearly 1,900 jobs in the U.S., and closing seven call centers as...
Today in Tech: Big T-Mobile layoffs coming
When T-Mobile closed its call centers, it shipped U.S. jobs overseas
T-Mobile USA starts round 2 of layoffs, cutting 900 jobs
Ouch: T-Mobile laying off 1,900 workers, more cuts to come
Watch out T-Mobile employees: CEO announces further cuts, corporate restructuring

Plivo Launches The First SDK That Lets Developers Connect WebRTC And SIP

techcrunch.com
WebRTC, the new in-browser framework for real-time video and audio chats, will likely be a major trend this year. While it’s exciting for developers to easily add browser-to-browser chat features to their apps, however, being able to call regular phones from the web and to integrate WebRTC into existing calling...
Plivo Launches The First SDK That Lets Developers Connect WebRTC And SIP
Barclays substitutes voice recognition for security questions in banking call centers

Sprint CEO Hesse: Good Customer Service Costs Less

allthingsd.com
Sprint CEO Dan Hesse said Tuesday that, like a good Olympic athlete, his company is always going to be focused on setting a new personal best. There are still plenty of areas where Sprint still trails its competitors, he said. But things are getting better every quarter. “What you are...
Sprint CEO Hesse: Good Customer Service Costs Less
HTC to preload LogMeIn Rescue remote diagnostic software on all new Android devices

Review: Advansys RecollX for Skype keeps a searchable archive of Skype convos, IMs, and files

www.pcworld.com
Over the years, Skype has gained a greater acceptance by businesses, especially as the VOIP client has improved the features for video chat and group messaging. It is now common to see small call centers and virtual offices powered by Skype, as well as the editorial staffs of major...
Review: Advansys RecollX for Skype keeps a searchable archive of Skype convos, IMs, and files

How’s this for tactless? AT&T gloats over T-Mo’s layoffs

gigaom.com
AT&T has proven many times in the last few months that it just can’t let its failed acquisition of T-Mobile go, but on Friday the bitterness turned to vindictiveness. This statement from Jim Cicconi, AT&T Senior EVP of External and Legislative Affairs, was posted on AT&T’s policy blog in the...
How’s this for tactless? AT&T gloats over T-Mo’s layoffs
T-Mobile USA eliminating 1,900 jobs, more to come

Verizon Wireless to close Bellevue call center, lay off 850 workers

www.geekwire.com
Verizon Wireless today announced plans to close its call center operations in Bellevue, a move that will lead to the elimination of about 850 jobs. “This was a very difficult but necessary business decision,” the company said in a statement. “Our employees are very highly skilled and we want to...
Verizon Wireless to close Bellevue call center, lay off 850 workers

THE GLORY DAYS: How Andrew Mason And Groupon Rose To Incredible Heights (GRPN)

www.businessinsider.com
Groupon fired Andrew Mason today. How did such a quirky person end up the CEO of a global company in the first place? We tell that story in here, in an excerpt from Business Insider's 2011 e-Book: "Inside Groupon."  The full story describes the history of Groupon from its meteoric beginnings to its troubled...
THE GLORY DAYS: How Andrew Mason And Groupon Rose To Incredible Heights (GRPN)

No More Call Centers: Needle Grabs $10.5M To Turn Your Fans Into Customer Service Reps

techcrunch.com
Thanks to increasingly powerful mobile and web technologies, people can work from practically anywhere. One eCommerce startup, the Utah-based Needle, sees a big opportunity for this mobile, remote, and telecommuting workforce to change the way businesses connect with their customers and influence the way consumers make purchasing decisions. Rather than...
No More Call Centers: Needle Grabs $10.5M To Turn Your Fans Into Customer Service Reps
Verizon to cut 3,000 jobs following call center closures

CAPTCHA conundrums: Buying tickets online for in-demand shows is a farce and must be fixed

thenextweb.com
Have you ever leapt from your seat in excitement upon discovering U2, Madonna, The Rolling Stones, Bruce Springsteen…whoever your mega-famous music artist(s) of choice may be…are playing at a venue near you? Have you then become a little agitated at the thought of procuring a ticket? You’re probably not alone....
CAPTCHA conundrums: Buying tickets online for in-demand shows is a farce and must be fixed

Last week on GigaOM Pro: cleantech, QR codes, and India

gigaom.com
It’s been a tumultuous week for cleantech, kicking off with Tesla’s Model S sedan being declared Motor Trend’s Car of the Year, and wrapping up with our own Katie Fehrenbacher on stage at the VERGE Conference, debating whether clean tech (at least, as we know it) is actually dead. Meanwhile,...
Last week on GigaOM Pro: cleantech, QR codes, and India
Dell buys Wyse Technology to move into thin clients

Verizon: External Security Threats Skyrocketed in 2011

www.readwriteweb.com
The conventional wisdom has been that industrialized hacking organizations have become particularly successful with social engineering - coaxing employees into doing something stupid that unlocks their networks' security. Analysts at the RSA Conference in San Francisco last week spoke of increasing incidents of telephone calls - actual human beings...
Verizon: External Security Threats Skyrocketed in 2011

LiveOps Goes Social

www.fastcompany.com
Griping's gone social. Aggravate a customer and the first person who hears about it is less likely to be a service agent on the other end of a phone line than Twitter and Facebook. For LiveOps, which has been providing companies remote call centers for more than a decade, this...
LiveOps Goes Social

T-Mobile Cuts Jobs, Closes Call Centers

online.wsj.com
T-Mobile, reeling from the failure of its planned sale to AT&T last year, will cut 5% of its workforce and close seven call centers as part of a broader restructuring....
T-Mobile Cuts Jobs, Closes Call Centers

This CEO Chose A Tiny Startup Over High-Paying Executive Jobs

www.businessinsider.com
Causata, a 30-person big data startup, has landed a big fish as its new CEO: Paul Wahl. Wahl is the former CEO of SAP America and former COO of Siebel Systems. A 30-year veteran in the software industry, he was fending off recruiters for big companies and enjoying semi...
This CEO Chose A Tiny Startup Over High-Paying Executive Jobs

AT&T exec blasts FCC over T-Mobile call center closures

www.geekwire.com
AT&T appears to still be smarting over its failed $39 billion bid for T-Mobile USA, a deal that fell apart last December under intense government scrutiny. Now, some of those feelings are being aired via a blog post from AT&T’s Jim Cicconi, senior executive vice president of external and legislative...
AT&T exec blasts FCC over T-Mobile call center closures

Twilio Client iOS SDK Puts VoIP In Any App, Turning iPads Into Call Centers

techcrunch.com
Cheap international calls, mobile gaming with simultaneous voice chat, distributed call centers. Developers can create these and more with Twilio’s voice client iOS SDK that launches publicly launches today. The SDK allows any iOS app to send and receive voice calls over 3G or Wi-Fi for a fraction of the...
Twilio Client iOS SDK Puts VoIP In Any App, Turning iPads Into Call Centers

With founder and VC connections, Spoken buys HyperQuality

www.geekwire.com
In a deal of undisclosed size, Bellevue-based Spoken Communications today announced its acquisition of Seattle’s HyperQuality. These two companies should know each other very well. Not only do they share the same venture capital backer — Ignition Partners — but Spoken CEO Howard Lee previously founded HyperQuality.  Both companies develop...
With founder and VC connections, Spoken buys HyperQuality
AT&T launches its internet of things effort and it's pretty big
× Just a test of the new info bar. What do you think?