consumer affairs

consumer affairs

Crossed wires over BT broadband

www.guardian.co.uk
We seem to be losing our BT broadband connection – and they are giving us the runaroundBT is our broadband provider. As we live in a village the broadband speed is slow, but the signal has been constant for the past few years. However, about two months ago we started...
Crossed wires over BT broadband

We need a new printer but don't want to spend a fortune on ink

www.guardian.co.uk
What is the most cost-effective way of keeping running costs low?Every week a Guardian Money reader submits a question, and it's up to you to help him or her out – a selection of the best answers will appear in next Saturday's paper.This week's questionOur well-used computer printer has died...
We need a new printer but don't want to spend a fortune on ink

Apple drops '4G' from new iPad name in UK online store

www.guardian.co.uk
Alteration to 'Cellular' comes after complaints to Advertising Standards Authority over 'LTE' compatibility claims but investigation could still follow in SwedenApple has removed claims that its new iPad has "4G" capability from its UK and other non-US online stores, after complaints that its high-speed mobile connection could not work outside...
Apple drops '4G' from new iPad name in UK online store

TalkTalk's £5 smartphone deal gets back to basics

www.guardian.co.uk
TalkTalk's 'small plan' offers a free Samsung Galaxy Y, but you're locked into a two-year contractTalkTalk has launched a "small plan" basic mobile phone package with a free smartphone - for just £5 a month.For this you get a Samsung Galaxy Y with 100 minutes of calls, 250 texts and...
TalkTalk's £5 smartphone deal gets back to basics

Should I buy a SatNav - or will my smartphone do the trick?

www.guardian.co.uk
My boyfriend has suggested I use a smartphone rather than buy a SatNav - but I'm not sure whether this will work as wellEvery week a Guardian Money reader submits a question, and it's up to you to help him or her out - a selection of the best answers...
Should I buy a SatNav - or will my smartphone do the trick?

NatWest withdraws Get Cash smartphone app

www.guardian.co.uk
Customers have raised concerns over the security of the app, but NatWest denies its withdrawal is anything to do with thisNatWest has withdrawn a mobile phone app that allows consumers access to cash from ATMs without using a debit card. The move follows customer complaints about the theft of money...
NatWest withdraws Get Cash smartphone app

Japan officially declares lucractive kompu gacha practice illegal in social games

www.insidemobileapps.com
As widely anticipated, Japan’s Consumer Affairs Agency has officially declared kompu gacha illegal. According to a report in the Yomiuri Shimbun, any developers using the controversial monetization mechanic in their games after July 1 will be subject to fines. Kompu gacha, or “complete gacha” is a monetization mechanic in social...
Japan officially declares lucractive kompu gacha practice illegal in social games
GREE's Q1 2013 sales dip 5.4% Q-over-Q to $466.7M, but sales in "recovery trend" after kompu gacha ban

TalkTalk bill rises by 103%

www.guardian.co.uk
TalkTalk raises charges for customers who are not near to a telephone exchange that has been unbundledI held a Tiscali broadband account for many years and when Tiscali was taken over by TalkTalk, I continued with its broadband service. In April I received an email from its senior director of...
TalkTalk bill rises by 103%

Should we offer a cash incentive for our son to do well in his A-levels?

www.guardian.co.uk
He is money driven so it might work, but it somehow feels wrongEvery week a Guardian Money reader submits a question, and it's up to you to help him or her out - a selection of the best answers will appear in next Saturday's paper.This week's questionMy husband wants to...
Should we offer a cash incentive for our son to do well in his A-levels?

Mobile phone roaming charges cut within EU

www.guardian.co.uk
New price caps mean cost of making a call abroad will fall by at least 17% a minute and downloading data will be 36% cheaperThe cost of using a mobile phone within EU countries will be fall from Monday.New roaming price caps mean charges for making a call will drop...
Mobile phone roaming charges cut within EU

Samsung to consider freeing up memory in Galaxy S4

news.cnet.com
After a BBC consumer affairs show investigates complaints that the 16GB phone actually gives consumers just half that amount, Samsung says it is "reviewing the possibility" of freeing up more space. [Read more]...
Samsung to consider freeing up memory in Galaxy S4

Will bespoke shoes be too expensive?

www.guardian.co.uk
Are bespoke shoes cheap enough to try as a solution for my wide feet? Or is there another alternative I should know about?Every week a Guardian Money reader submits a question, and it's up to you to help him or her out - a selection of the best answers will...
Will bespoke shoes be too expensive?

Japan's DeNA Appears Unfazed By Gaming Mechanics Ban As Profit Is Up 20%

techcrunch.com
At least for the time being, Japan’s multibillion dollar gaming giant DeNA appears to be unaffected by the government’s recent inquiry into ‘gacha’ gaming mechanics. Profits were up 20 percent year-over-year to 10 billion yen ($127.3 million), and rose 6 percent quarter-over-quarter. Overall revenue was up 37 percent to...
Japan's DeNA Appears Unfazed By Gaming Mechanics Ban As Profit Is Up 20%

iPhone App Maker Sued For Allegedly Selling Private Data On Kindergartners

www.businessinsider.com
A California-based app developer is facing legal action for reportedly taking children's information and selling it without parental permission. New Jersey Attorney General Jeffrey Chiesa filed Wednesday a lawsuit against 24x7digital LLC, claiming the company collects information about children — including their names and a code that can be used...
iPhone App Maker Sued For Allegedly Selling Private Data On Kindergartners

Identity theft? Go straight to Action Fraud

www.guardian.co.uk
Wonga was fraud victim, not reader whose details were used to obtain loan - but financial institutions often get it wrongIn your column of 24 November you mentioned Wonga and a person who had "been the victim of fraud".I am a crime evaluator with a police force and your advice,...
Identity theft? Go straight to Action Fraud

Revenue warns of scam emails offering tax refund

www.guardian.co.uk
Beware emails claiming you are due a tax refund and asking for your bank detailsTaxpayers are being warned to look out for scam emails claiming to be sent by HM Revenue & Customs, after almost 80,000 phishing messages about tax rebates were reported in 2012.The emails state that HMRC has...
Revenue warns of scam emails offering tax refund

Vodafone savings may be just a call away

www.guardian.co.uk
A Vodafone customer who rang up to complain about recent price rises is offered a reduction in his monthly billA Vodafone customer reckons he may have found a way for people to get round the price hike that is pushing up bills for almost 10 million mobile phone customers from...
Vodafone savings may be just a call away

Are hybrid cars a good long-term investment?

www.guardian.co.uk
I'm attracted by the low running costs of a five-year-old Toyota Prius but do hybrid cars result in big bills in the future?Every week a Guardian Money reader submits a question, and it's up to you to help him or her out – a selection of the best answers will...
Are hybrid cars a good long-term investment?

Funzio Was Making $5M In Sales Per Month When It Sold To GREE For $210M

techcrunch.com
San Francisco-based mobile gaming startup Funzio had just come off making more than $5 million in sales per month when it sold to Japan’s GREE for $210 million last week. Profits may be another story, and there’s less visibility into that. But Funzio had to decide between raising additional funding or selling at the...
Funzio Was Making $5M In Sales Per Month When It Sold To GREE For $210M

Poynt - consumer app of the week

www.guardian.co.uk
This 'all-in-one' directory app claims to locate services, events and people wherever you areApp: PoyntBy: Poynt CorporationPrice: FreeAvailable on: iPhone (iOS 4 or later), Android, BlackBerry, Windows PhoneWhat is it?An app to help you find services, events and people when you're on the go. As well as providing a detailed...
Poynt - consumer app of the week

Groupon's £39 flight tickets cost me £200

www.guardian.co.uk
Groupon sold me £39 tickets - but they ended up costing me more than booking direct with the airlineI bought four flight tickets from Groupon for £39 each. They were sold as tokens to fly to one of 25 European destinations, excluding taxes. However, it turned out that they merely...
Groupon's £39 flight tickets cost me £200

Australian government to investigate in-app purchases, vows to "name and shame" rip-offs

thenextweb.com
The Australian government is to conduct an investigation into the pricing of mobile apps, including warnings around in-app purchases, safeguards for children and opt-out features, according to an announcement from the Commonwealth Consumer Affairs Advisory Council (CCAAC). The report from the organization — an expert panel that provides consumer policy advice...
Australian government to investigate in-app purchases, vows to "name and shame" rip-offs
GREE’s net income hits a record high of $167.6M on $578M in sales during Q3

Amazon Marketplace has not sent me my phone - what can I do?

www.guardian.co.uk
The law is on your side - and so is Amazon's guaranteeI bought a mobile phone via Amazon Marketplace in March. I have never received it and contacted the company, which informed me it uses a parcel firm for deliveries. The delivery firm claims the phone was signed for at...
Amazon Marketplace has not sent me my phone - what can I do?

Japan Social-Gaming Sector Under Investigation

online.wsj.com
Japan's Consumer Affairs Agency said it is investigating sales tactics being used by the country's social-gaming companies to determine whether they violate law....
Japan Social-Gaming Sector Under Investigation

As NY floods, "Robin Hood" Uber robs from the rich and... Nope, that's about it

pandodaily.com
Last week, I wrote a few words on Uber CEO Travis Kalanick, his love of Ayn Rand, and how Silicon Valley’s growing Randian obsession risks turning “Disruptive” companies into raging assholes. Judging by the volume of responses — here on PandoDaily, on Twitter, and by email — I was...
As NY floods, "Robin Hood" Uber robs from the rich and... Nope, that's about it

Japan’s mobile gaming firms to work with authorities to phase out controversial game feature

thenextweb.com
The Japanese mobile gaming giants DeNA, GREE and the remainder of the industry have confirmed that they will work with authorities to remove a lucrative but controversial gaming mechanism from their services. As we reported over the weekend, the country’s Consumer Affairs Agency (CAA) is reportedly ready to clamp down on the “kompu gacha” system, which...
Japan’s mobile gaming firms to work with authorities to phase out controversial game feature

O2 mobile users lose access to BT Openzone Wi-Fi

www.guardian.co.uk
End of agreement between two firms means 4,000 BT hotspots could become unavailable to O2 customersO2 mobile phone customers will lose access to thousands of BT Openzone Wi-Fi hotspots from the beginning of July.In an email sent to customers the mobile giant revealed the cuts, but said its own network...
O2 mobile users lose access to BT Openzone Wi-Fi

BT's 6% landline price rise

www.guardian.co.uk
It's time to shop around as landline and broadband costs riseBT has upped the prices of its home phone and broadband services, leaving customers paying almost 6% more than last year.The basic landline charge increases from £14.60 to £15.45 a month. The set-up fee and call charges have all risen...
BT's 6% landline price rise
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