consumer satisfaction

consumer satisfaction

Facebook hires marketing exec to boost brand image

www.insidefacebook.com
Facebook hired former Levi’s CMO Rebecca Van Dyck to lead its global marketing efforts, according to Ad Age. Van Dyck, who worked at Apple and Wieden+Kennedy before Levi’s, will bring important branding experience to Facebook. An initial public offering this year will put more pressure on the company to improve...
Facebook hires marketing exec to boost brand image

Apple keeps top spot in customer satisfaction

www.computerworld.com
Apple retained the top spot in a survey released Tuesday by the American Consumer Satisfaction Index, which also found that the tablet market is spurring PC makers to improve the quality of their products....
Apple keeps top spot in customer satisfaction
American Customer Satisfaction Index shows Samsung gaining, Apple retaining lead

Study: Amazon Has Highest Mobile Satisfaction Rating, Followed By Apple

marketingland.com
This morning ForeSee Results, which measures consumer satisfaction with websites and e-commerce experiences, released a new “Mobile Satisfaction Index.” The company surveyed more than 6,000 US adults between Thanksgiving and Xmas last year to determine their attitudes toward mobile... Please visit Marketing Land for the full article....
Study: Amazon Has Highest Mobile Satisfaction Rating, Followed By Apple

Tablets might actually be increasing PC customer satisfaction

www.pcworld.com
"The PC is dead." "We're in a post-PC era." "Tablets are killing the PC." You've probably heard these statements before, and perhaps you've even seen the analysts' charts, which forecast the rise of tablets and the subsequent demise of traditional desktop and laptop PCs. But tablets might actually be...
Tablets might actually be increasing PC customer satisfaction

The 15 Worst Companies For Customer Service

www.businessinsider.com
Some of the industries that Americans depend on most are plagued by bad customer service. Utilities, airlines, and cable companies are among the worst lead, according to the latest results from the American Consumer Satisfaction Index. Limited competition and the fact that many customer interactions occur after problems like service interruptions help...
The 15 Worst Companies For Customer Service

Search Engine Satisfaction Dips Slightly; Google & Bing Effectively Tied

searchengineland.com
Look out, Google. In the annual American Customer Satisfaction Index for search engines, Bing has practically matched the search leader’s consumer satisfaction score for the second year in a row, with Ask.com not that far behind. Bing Barely Behind Google The scores look like this: Google: 82... Please visit Search Engine Land...
Search Engine Satisfaction Dips Slightly; Google & Bing Effectively Tied

Netflix reputation ticks up slightly in consumer survey

tech.fortune.cnn.com
After a tough end of 2011, the streaming media company is seeing positive signs -- however modest. FORTUNE -- If there is good news for Netflix (NFLX) in a new survey measuring consumer satisfaction, it's that people aren't more annoyed with the company than they were last year. In fact,...
Netflix reputation ticks up slightly in consumer survey

How the tablet is saving the PC

tech.fortune.cnn.com
Higher consumer satisfaction with PCs is largely being driven by tablets. By Peter Suciu, contributor FORTUNE -- Consumer satisfaction with PCs reached an all-time high last month. The American Customer Satisfaction Index reported that customer satisfaction with computers reached a score of 80, breaking the former high of 78. Not...
How the tablet is saving the PC

98 Percent of New iPad Owners Satisfied With Device

allthingsd.com
Looks like 2012 may well be “the year of the iPad,” just like 2010 and 2011 before it. According to a new survey from ChangeWave, consumer satisfaction with Apple’s new iPad is running high — significantly higher than its predecessors. 98 percent of new iPad owners polled by the research...
98 Percent of New iPad Owners Satisfied With Device

Apple Retail's Emphasis on Profits Continues, Tied to Operational Perspective of Cook and Browett

www.macrumors.com
Earlier this month, we reported on several changes at Apple retail stores that were reportedly seeing some employees being laid off or seeing recent promotions being retracted, while other part-time employees were seeing their hours reduced significantly, in some cases to zero. Our report was followed several days later by...
Apple Retail's Emphasis on Profits Continues, Tied to Operational Perspective of Cook and Browett

Apple tops ACSI survey on cellphone makers by a wide margin

www.ipodnn.com
The American Customer Satisfaction Index (ACSI) has released its latest findings on the state of US consumer satisfaction in the areas of cellphone manufacturers and wireless carriers. For the former, there was one runaway winner -- Apple. For the latter, Sprint was able to score a win among a tight...
Apple tops ACSI survey on cellphone makers by a wide margin
Apple retains lead in American Customer Satisfaction Index, but Samsung gaining

iPad again takes top spot on J.D. Power tablet rankings

www.electronista.com
Apple's iPad is the best tablet on the market in terms of consumer satisfaction, according to J.D. Power and Associates' new 2013 U.S. Tablet Satisfaction Study. The survey looked at the opinions of 1,857 tablet owners who've had their devices for less than a year, and Apple's bestselling tablets came...
iPad again takes top spot on J.D. Power tablet rankings

Digits Live: Consumer Reports Wireless Survey: Who Was First, Last?

blogs.wsj.com
Consumer Reports released its annual survey of wireless consumer satisfaction. Where did your carrier rank? Consumer Reports senior electronics editor Michael Gikas joins digits to discuss....
Digits Live: Consumer Reports Wireless Survey: Who Was First, Last?

We're happier than ever with PCs, because we're using tablets

www.geekwire.com
Does that computer on your desk or tablet in your bag give you a warm, fuzzy feeling? Probably yes, according to a new study. Consumer satisfaction with personal computers has hit an all-time high score of 80 (out of 100), according to numbers released this morning by the American Consumer...
We're happier than ever with PCs, because we're using tablets

Consumers Less Happy With BlackBerrys

bits.blogs.nytimes.com
A survey of consumer satisfaction among cellphone users finds that RIM's BlackBerry is losing ground. On a scale of up to 100, RIM's aggregate satisfaction score is lowest, at 69. By contrast Apple, the index leader, scored 83....
Consumers Less Happy With BlackBerrys

Sorry is no longer the hardest word | Anne Perkins

www.guardian.co.uk
When it comes to customer care, saying sorry has become an alternative to actually being required to do anythingAt some point in the recent past - was it when the utilities began treating complaints as a benchmark for consumer satisfaction? - the word sorry was entirely cut adrift from meaningful...
Sorry is no longer the hardest word | Anne Perkins
Peanut Labs extends its self-serve platform for creating market surveys (exclusive)

Google+ beats out Facebook in annual ACSI Consumer satisfaction score

9to5google.com
As first noted by Marketing Land’s Danny Sullivan, Google+, in its debut year, came out on top among the highest scores for social media sites in the annual American Customer Satisfaction Index. The downfall for Facebook, according to the report, is largely due to the introduction of Timeline, advertisements,...
Google+ beats out Facebook in annual ACSI Consumer satisfaction score

Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook's

marketingland.com
The annual American Customer Satisfaction Index is out for social media sites, measuring satisfaction with Google+ for the first time against other social networks. What a debut! Google’s year-old social network had the best satisfaction while the world’s most popular social network,... Please visit Marketing Land for the full article....
Google+ Debuts With ACSI Consumer Satisfaction Score Well Above Facebook's

Study: Online Media Pays Off for Consumers More Than Offline

allthingsd.com
Apparently, you can get media satisfaction — as long as you are online as opposed to offline. According to a new study by the Boston Consulting Group, consumers accrue more value from their online media usage than from their offline consumption. The new research report — titled “Follow the...
Study: Online Media Pays Off for Consumers More Than Offline

Apple dominates J.D. Power smartphone satisfaction survey

www.electronista.com
For the eighth consecutive survey, Apple's iPhone has led the J.D. Power and Associates rankings for consumer satisfaction. Apple's score of 849 out of a possible 1,000 earned it a five-star rating from the group, categorizing it among the best in consumer satisfaction. The report was compiled from 8,736 smartphone...
Apple dominates J.D. Power smartphone satisfaction survey

Apple Falls to Four-Year Low in Online Customer Satisfaction Survey

allthingsd.com
The post-Ron Johnson era did not begin well for Apple. Earlier this year, the company ousted Johnson’s successor, John Browett, as head of its retail operations following a series of rare and embarrassing cockups. Initially, those missteps appeared to be largely operational, fomenting unrest and criticism among Apple Store...
Apple Falls to Four-Year Low in Online Customer Satisfaction Survey

Facebook roundup: stock price and customer satisfaction down, Washington to offer voter registration app, Zuckerberg visits Walmart HQ and more

www.insidefacebook.com
Facebook stock again below $30 - Amid concerns that Facebook will report lackluster Q2 earnings, the company’s stock closed at $28.76 today. Not even news that Facebook will begin testing search-based ads could bring the share price above $30 where it closed last week. The stock is down more than...
Facebook roundup: stock price and customer satisfaction down, Washington to offer voter registration app, Zuckerberg visits Walmart HQ and more

SURVEY: The iPhone Wins In Consumer Satisfaction, BlackBerry Collapses (AAPL, RIMM, GOOG)

www.businessinsider.com
The American Consumer Satisfaction Index (ACSI) released survey results today for mobile devices and carriers. Apple was the big winner, with more people satisfied with their iPhone than any other smartphone. ACSI called the iPhone a "game changer" in consumer satisfaction, scoring higher than any other phone in the survey's...
SURVEY: The iPhone Wins In Consumer Satisfaction, BlackBerry Collapses (AAPL, RIMM, GOOG)
Apple computers top customer satisfaction survey

Amazon, Apple Top Mobile Retail Customer Satisfaction

techcrunch.com
For the first time, customer experience analytics company ForeSee has begun measuring mobile satisfaction when it comes to the retail experience. As you may know, ForeSee has been measuring online retail satisfaction for some time now. According to ForeSee’s report, Amazon, Avon and Apple are the top mobile sites in...
Amazon, Apple Top Mobile Retail Customer Satisfaction
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