customer questions
Social Enterprise Company Jive Debuts New Customer Service Software
techcrunch.com
Enterprise software company Jive is launching a Social Customer Service software, which aims to help enterprises manage all things customer service while also tapping into social channels like Facebook and Twitter. As you may know, Jive is one of the giants on the social enterprise space. Modeled to offer Facebook-like...
How to make a Big Mac at home. McDonald's PR is killing it with these videos.
thenextweb.com
A few weeks ago, McDonalds Canada made a splash with this video about why their products look so much different in the promo shots versus in the restaurant. Today, it’s got another great one: how to make a Big Mac at home. The product shot video went into unflinching detail...
No More Call Centers: Needle Grabs $10.5M To Turn Your Fans Into Customer Service Reps
techcrunch.com
Thanks to increasingly powerful mobile and web technologies, people can work from practically anywhere. One eCommerce startup, the Utah-based Needle, sees a big opportunity for this mobile, remote, and telecommuting workforce to change the way businesses connect with their customers and influence the way consumers make purchasing decisions. Rather than...
Salesforce launches Desk.com, slick social customer support software based on Assistly
venturebeat.com
Enterprise cloud powerhouse Salesforce has launched Desk.com, a savvy customer support application that connects agents with e-mail, phone calls, and social channels, the company announced Tuesday. Desk.com provides small-to-medium-sized companies with cloud-based customer support management to help for field queries through phone, e-mail, web, Twitter, and Facebook. It will...
Sky creates 800 new jobs in Dublin
www.guardian.co.uk
Broadcaster wants to bring more of its customer services in-houseBSkyB has created 800 new jobs in the Irish Republic at a customer contact centre in Dublin, which will open in August.The broadcaster says customer questions are becoming more technical because of ever-expanding ways of delivering content including through computers, games...
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Just a test of the new info bar. What do you think?