customer relationship management crm

customer relationship management crm

Badgeville gamifies Salesforce.com to make salespeople more productive

US-based social CRM startup Nimble launches a UK hub to cater for big demand in Europe

thenextweb.com
Nimble, the US-headquartered social customer relationship management (CRM) startup, has announced that it’s expanding into Europe and launching a UK office, in response to growing demand for its service in the EMEA region. Since it was founded in Santa Monica back in 2009, Nimble has become an established Social Relationship...
US-based social CRM startup Nimble launches a UK hub to cater for big demand in Europe

Oracle's Buy of Involver Makes for Three Social Companies in as Many Months

allthingsd.com
Oracle continued its acquisitions streak by announcing that it will buy the social software firm Involver. It’s a privately held firm that helps large companies develop smarter marketing strategies that take better advantage of social media. Involver is Oracle’s third acquisition on the social front in as many months. In...
Oracle's Buy of Involver Makes for Three Social Companies in as Many Months

Workday Takes Off Like A Rocket, and CEOs Like Their Model

allthingsd.com
Appetite was strong for shares of Workday, the cloud-based human capital management software company, as it debuted for trading on the New York Stock Exchange today. The stock priced yesterday at $28 a share, valuing the company at north of $5 billion, and shares opened at $47.05. In late trading,...
Workday Takes Off Like A Rocket, and CEOs Like Their Model

Open source: SugarCRM at Footprints Recruiting

www.computerworld.com
Customer relationship management (CRM) software is generally hard to get excited about, but Jeff Strachan a founder of Footprints Recruiting[1], an English as a second language (ESL) placement agency, verges on evangelical. And little wonder: Being burdened with a legacy system built using forms in Microsoft Outlook and being burnt...
Open source: SugarCRM at Footprints Recruiting

NetSuite Lands Commerce Deal With Williams-Sonoma

allthingsd.com
NetSuite, the cloud software company known for helping medium-sized companies run their business, landed a bigger one as a customer today. At its SuiteWorld conference in San Jose, Calif., today, CEO Zach Nelson announced that cookware retailer Williams-Sonoma had picked NetSuite’s SuiteCommerce product as the backbone of its expansion into...
NetSuite Lands Commerce Deal With Williams-Sonoma
Business Cloud Computing: Privacy Is Just As Important As Security
'Broforce': 7 startup CEOs now working (out) at Salesforce.com

Microsoft is bringing Dynamics CRM to every mobile platform in Q2

thenextweb.com
Microsoft has a recent history of releasing mobile apps for its various products in a piecemeal fashion, putting them out seemingly as they are finished and approved by the platform in question. However, for its Dynamics CRM product, Microsoft has something else in mind: one big mobile roll out. Dynamics is...
Microsoft is bringing Dynamics CRM to every mobile platform in Q2
Salesforce CEO: I'm still in a buying mood

New York-based Beauteeze launches its salon booking service (exclusive)

venturebeat.com
Sept. 9 - 10, 2013 San Francisco, CA Early Bird Tickets on Sale Ever called a spa or beauty salon to book an appointment and been put on hold, or sent straight through to voicemail? New Yorker Abby Ziff has experienced this time and time again. So she started Beauteeze to help...
New York-based Beauteeze launches its salon booking service (exclusive)
How Practice Fusion plans to use patient data to save lives

Zendesk and Salesforce get cosier in latest tie-up, including bulk sync and shared customer database

thenextweb.com
Cloud-based helpdesk software provider Zendesk has announced a big update to its integration with Salesforce, the customer relationship management (CRM) service provider. For those who haven’t heard of Zendesk before, it’s fast becoming one of the most popular tools for businesses of all sizes to tap into an ‘out-of-the-box’ customer...
Zendesk and Salesforce get cosier in latest tie-up, including bulk sync and shared customer database

Why CXM Is the Next Step in Customer Interaction

www.computerworld.com
Experts explain the difference between customer relationship management (CRM) and customer experience management (CXM) and describe how--and why--you need to create a positive customer experience....
Why CXM Is the Next Step in Customer Interaction

The Data-Driven Enterprise Marketing Revolution

allthingsd.com
Image copyright CartoonresourceEarly on in the development of the Web, marketers talked about the promise of true “one-to-one marketing,” where the experience of interacting with a brand would be unique to the individual. Marketers eagerly proclaimed they would be able to deliver exactly the right message at the right place...
The Data-Driven Enterprise Marketing Revolution

Germany’s Friendticker Recycles Foursquare, But With A Real CRM Backend

techcrunch.com
Since Foursquare never officially checked-in to Germany, another company has decided to become the local Mayor. The clone company Friendticker came out its beta on Friday with a banging underground party in one of Berlin's secret club locations. Officially, the business of ruling Germany's location wars starts today. As is...
Germany’s Friendticker Recycles Foursquare, But With A Real CRM Backend

Online real estate firm Trulia acquires SaaS software provider Market Leader for $355m

thenextweb.com
Online real estate marketplace Trulia has announced it has acquired Market Leader, a provider of Software as a Service (SaaS)-based customer relationship management (CRM) software for the real estate sector. Trulia say the acquisition was made for around $355 million, “or an implied price of $11.33 per share”, which is...
Online real estate firm Trulia acquires SaaS software provider Market Leader for $355m

App Spotlight: Insightly for iOS makes CRM mobile

www.pcworld.com
Insightly for iOS You might have the best sales, marketing, and support teams on the planet, but without a solid customer relationship management (CRM) system, your business isn't going to get very far. Thankfully, there are loads of affordable, small-biz-friendly CRM services out there, and one of them, Insightly,...
App Spotlight: Insightly for iOS makes CRM mobile
Bunchball's sales gamification 2.0: easier to learn, easier to customize

Five9 takes on $34.5M to get more call centers aboard the cloud

gigaom.com
Like other industries, call centers and their contact-center relatives have been looking more to cloud computing and relying less on on-premise gear. One of the beneficiaries of that trend is Five9, which makes software for call- and contact-center employees that runs on Five9 servers in colocation facilities. Five9 was founded...
Five9 takes on $34.5M to get more call centers aboard the cloud
If you need to sell to small businesses, Bizness CRM is a less spendy solution

A Twitter Relationship Management Tool

marketingland.com
As a bona fide Internet nerd, I dream about some odd things. At the top of my list is a Customer Relationship Management (CRM) system that spans all social media. If you call over to Zappos after ordering your newest pair of beach shoes, the person answering the phone will...
A Twitter Relationship Management Tool

Headed to Dreamforce? Here are your top talking points

venturebeat.com
According to Salesforce.com, a crowd of 90,000 people will gather in San Francisco tomorrow morning to listen in to the keynote address from the company’s outspoken CEO, Marc Benioff. This number may be a slight exaggeration, but nonetheless it signals the company is not just a customer relationship management...
Headed to Dreamforce? Here are your top talking points

17 Tips for Achieving Social CRM Success

www.computerworld.com
Social media and customer relationship management (CRM) experts share their tips for how organizations can leverage social media to improve customer engagement....
17 Tips for Achieving Social CRM Success
Appboy's New Customer Segmentation Product Helps Mobile App Developers Re-engage Users

Etacts Transforms Your Gmail into a Contact Management Hub

mashable.com
2010 Etacts Transforms Your Gmail into a Contact Management Hub - http://mashable.com/2010... 23 minutes ago from Delicious/tag/2010 - Comment - Like [[ This is a content summary only. Visit MyWebsite.com for full links, other content, and more! ]]...
Etacts Transforms Your Gmail into a Contact Management Hub
How I learned to sell to the 'no' people

Cloud Sherpas acquires advisory firms Innoveer Solutions and Navigis to accelerate growth

thenextweb.com
Cloud Sherpas, a leading cloud services brokerage company, has acquired Innoveer Solutions, an advisory customer relationship management (CRM) and cloud integration services firm alongside Navigis, a provider of advisory and technology consulting services, for undisclosed amounts. The Innoveer Solutions deal, announced today, will give Clour Sherpas a physical presence in...
Cloud Sherpas acquires advisory firms Innoveer Solutions and Navigis to accelerate growth
New Salesforce.com features meld social media, marketing and CRM
Open-source customer relationship management service SugarCRM raises $33M
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