customer satisfaction

customer satisfaction

How To Be Happy At Work…And To Deal With That Jerk Boss

techcrunch.com
In my last post, I wrote about how education can boost workforce productivity and lead to greater corporate success. But there is actually an even more potent ingredient for boosting productivity: happiness. According to author and business coach Alexander Kjerulf, the Danes have a word for happiness at work: arbejdsglæde...
How To Be Happy At Work…And To Deal With That Jerk Boss

'Handy' Smartphone rental service officially launches in Hong Kong with unlimited 3G data and calls

thenextweb.com
I’m sure many of us lost hours of previous vacation time wandering the streets of an unfamiliar city wishing we had a smartphone with ready access to the Internet. There’s good news for travelers who are headed to Hong Kong: Handy,  a new smartphone rental service, has officially launched in the city, offering unlimited...
'Handy' Smartphone rental service officially launches in Hong Kong with unlimited 3G data and calls

Boot up: Android piracy explanations, Windows Phone satisfaction, Samsung v Apple and more

www.guardian.co.uk
Plus China's mobile broadband outnumber fixed, Windows 8 seen by Gartner, BB10 getting its own Siri?, calculating Marissa Mayer's pay and moreA burst of 10 links for you to chew over, as picked by the Technology teamCustomer satisfaction with Windows smart phones rise by 18% >> Amplified Analytics BlogAndroid shows...
Boot up: Android piracy explanations, Windows Phone satisfaction, Samsung v Apple and more

The Future Of Shopping Could Look A Lot Like Booking A Plane Ticket

www.businessinsider.com
Former America Airlines exec Jeff Katz thinks that shopping in the future will be a lot like booking a plane ticket.  Like booking a ticket on Kayak, Orbitz, or Priceline, shoppers could select and pay for "a package of services that we value most -- from an aisle seat ......
The Future Of Shopping Could Look A Lot Like Booking A Plane Ticket

Will Windows Phone 8 Turn the Tide for Microsoft?

allthingsd.com
With Windows 8 finally launched, Microsoft is now turning its attention to mobile. Today, the company is hosting an event in San Francisco to spill the rest of the beans on the next version of its mobile operating system, Windows Phone 8. Over the past few months, the company has...
Will Windows Phone 8 Turn the Tide for Microsoft?

DoCoMo expands its retail business into fashion with $22 million deal for Magaseek

thenextweb.com
NTT DoCoMo, Japan’s largest operator, has expanded its e-commerce business after announcing the acquisition of fashion-focused online retailer Magaseek for 2.04 billion yen (around $22 million). The operator — which has around 50 percent market share in the country — announced a public tender offer for the startup back in January,...
DoCoMo expands its retail business into fashion with $22 million deal for Magaseek
MirrorLink phone-to-dashboard screen mirroring gets rolling with 2 Sony car radios

Amazon reveals holiday stats, Kindle Fire HD bestseller

www.electronista.com
Amazon released information on its sales during the holiday period on Thursday, noting that the e-retailer had claimed the top spot in customer satisfaction for holiday shopping. Amazon also noted that its Kindle products -- particularly the Kindle Fire HD devices -- were the best selling products on the site...
Amazon reveals holiday stats, Kindle Fire HD bestseller

iPad owners weigh in: Heat ‘issue’ deemed non-factor

www.bgr.com
An overwhelming 98% of new iPad owners are either “very satisfied” (82%) or “somewhat satisfied” (16%) with their Apple tablets, a recent survey conducted by ChangeWave has determined. This is hardly a surprise, and BGR called the slate not one but two steps ahead of its competition when we...
iPad owners weigh in: Heat ‘issue’ deemed non-factor

Apple's iPhone tops JD Power satisfaction survey for 8th straight time

www.appleinsider.com
Apple's iPhone once again topped the J.D. Power and Associates rankings for customer satisfaction, marking 8 straight surveys of besting the competition....
Apple's iPhone tops JD Power satisfaction survey for 8th straight time

Apple tops JD Power rankings for tablet customer satisfaction

appleinsider.com
The latest J.D. Power and Associates survey of tablet owners found that Apple leads the market in customer satisfaction....
Apple tops JD Power rankings for tablet customer satisfaction

Verizon tops Consumer Reports' carrier survey, but AT&T scores best for 4G service

9to5mac.com
Consumer Reports just published its annual ratings report on wireless carriers, and the general consensus is that the big four carriers tend to promise a lot but their customer satisfaction scores prove they struggle to deliver. None of the major carriers —Verizon, AT&T, Sprint, and T-Mobile— could ratchet up an overall...
Verizon tops Consumer Reports' carrier survey, but AT&T scores best for 4G service

Build your customer base with recurring revenue programs

gigaom.com
Recurring revenue is much more than fixed-price subscriptions. Freemium, metered usage and tiered subscription models have upended the recurring revenue markets, and successful companies need to provide flexibility in pricing and payment to serve the widest possible audience. A flexible recurring revenue strategy can increase customer satisfaction, open products to...
Build your customer base with recurring revenue programs

Study: Apple, HP tops in 'computer experience' ratings

www.electronista.com
A study of 10,000 US computer users by customer satisfaction analyst Tempkin Group has once again ranked Apple as the top manufacturer for overall "computer experience" quality, which is defined as having excellent functionality, being accessible and generating the strongest positive emotions. This is the third year running that Apple...
Study: Apple, HP tops in 'computer experience' ratings

Netflix Is No Longer Reviled By Everyone! (NFLX)

www.businessinsider.com
Netflix may finally be recovering from the sales hike that caused millions of customers to quit last summer. The movie rental service rebounded from rebounded in customer satisfaction after reaching an all-time low over the holidays, according to a report by consulting firm ForeSee Results. The improvement came as Netflix...
Netflix Is No Longer Reviled By Everyone! (NFLX)

Robin rolls out its real-time customer service platform for online retailers

thenextweb.com
The Next Web’s 2012 conference is now underway, and in addition to the plethora of great keynotes this year, we also have a number of awesome startups attempting to pitch their way to glory at our Startup Rally. One of these companies is Robin, a Netherlands-based startup that has just...
Robin rolls out its real-time customer service platform for online retailers
Should you consider 'reshoring' despite the cost?

Trustpilot takes €10 million to help consumers rate etailers

paidcontent.org
Two of the web’s biggest etailers — Amazon and eBay — have in-built merchant review systems. Even high-street businesses have equivalents, like Yelp and Google, and products themselves are well reviewed online. But, as more and more consumer commerce is carried out online through etailers that operate independently, how can...
Trustpilot takes €10 million to help consumers rate etailers

HP shuffles executives, names Veghte COO

news.cnet.com
Bill Veghte has been promoted to chief operating officer of HP, in hopes of further accelerating the company's innovation and customer satisfaction strategies. [Read more]...
HP shuffles executives, names Veghte COO

iPad Edges Kindle Fire to Top J.D. Power Tablet Satisfaction Rankings Again

allthingsd.com
Apple’s iPad tablet has once again claimed top honors in J.D. Power and Associates U.S. Tablet Satisfaction Study, besting rival tablets from Amazon, Samsung and others. But its victory was hardly a rout. Conducted during February, J.D. Power and Associates’ survey asked 1,857 tablet owners to rate their devices...
iPad Edges Kindle Fire to Top J.D. Power Tablet Satisfaction Rankings Again

Apple Retail's Emphasis on Profits Continues, Tied to Operational Perspective of Cook and Browett

www.macrumors.com
Earlier this month, we reported on several changes at Apple retail stores that were reportedly seeing some employees being laid off or seeing recent promotions being retracted, while other part-time employees were seeing their hours reduced significantly, in some cases to zero. Our report was followed several days later by...
Apple Retail's Emphasis on Profits Continues, Tied to Operational Perspective of Cook and Browett

Time Warner Cable and Viacom Settle Lawsuit Over iPad Television Streaming

www.macrumors.com
Time Warner Cable and Viacom have settled their legal entanglements regarding Time Warner's streaming of Viacom video content on its iPad app, according to the New York Times. The breakthrough comes as a result of a settlement between Time Warner Cable and Viacom, which owns cable channels like Comedy Central,...
Time Warner Cable and Viacom Settle Lawsuit Over iPad Television Streaming

Windows 8 sends Microsoft's customer satisfaction down to Vista levels

bgr.com
Windows 8 sends Microsoft's customer satisfaction down to Vista levels
Mozilla says Microsoft won't allow rival browsers on ARM Windows desktop

Indeed

www.avc.com
The first great investment we made at USV was Indeed in the summer of 2005. Brad had been looking for a search engine for jobs and I saw this post on John Battelle's blog in late 2004. I forwarded it to Brad and he reached out to Paul and Rony....
Indeed

The Advertising (In)Effect: Rankings For Top Tablet Ads Exclude Bestselling iPad. A Sign Of Changing Tides Ahead?

techcrunch.com
Here’s a sign that all the TV advertising dollars in the world can’t always buy you market share and consumer love (useful lesson for politicians, too): a list of top ads in the U.S. for tablets puts Samsung way into the lead among vendors — but Apple, which actually is...
The Advertising (In)Effect: Rankings For Top Tablet Ads Exclude Bestselling iPad. A Sign Of Changing Tides Ahead?
50% of smartphone buyers want iPhones, Windows Phone ratings higher than Android, and phablets are totally phat

The iPhone's big lead in customer satisfaction is gone

www.computerworld.com
Apple's dominance in smartphone customer satisfaction faded last year, with rivals like Samsung and Motorola dramatically closing the gap, a national survey said today....
The iPhone's big lead in customer satisfaction is gone
Urban Airship has delivered 20B push notifications, doubling in just 4 months (exclusive)

OS X Mountain Lion Bringing Automatic App Downloads to Mac

www.macrumors.com
As noted by 9to5Mac, the latest developer build of OS X Mountain Lion released last week sets the stage for bringing iOS-like automatic app downloads to Mac App Store purchases. Like on the iPhone and iPad, when you buy and install an app on one of your Macs, all of...
OS X Mountain Lion Bringing Automatic App Downloads to Mac
× Just a test of the new info bar. What do you think?