customer service issues

customer service issues

These Big Companies Are Abandoning Twitter And Facebook For Customer Service

www.businessinsider.com
(Reuters) - If HBO cuts out on you in the middle of the latest "Girls" episode, and you have Charter Communications Inc as your cable provider, don't try tweeting your dismay to their customer service department. Nobody will hear your lament. Charter, the fourth largest cable provider in the U.S....
These Big Companies Are Abandoning Twitter And Facebook For Customer Service

Pingup nabs $4m equity round, looks to expand service to San Francisco and other big urban cities

thenextweb.com
In a recent SEC filing, Pingup, a product of Getabl, revealed that it recently picked up $4 million in an equity financing round, raising its total fundraising amount to over $4 million. With this new capital, the service that is looking to replace the phone call between businesses and customers, seeks...
Pingup nabs $4m equity round, looks to expand service to San Francisco and other big urban cities

[STUDY] 59% of Customers Don't About Their Banks' Social Media Presence

www.readwriteweb.com
In ComScore's report on The State of Online and Mobile Banking, it cites social networks as a space where banks are creating a presence, and improving their capabilities. But do any of the banks' customers even know about this? Apparently not. Even though financial institutes have increased social networking activity,...
[STUDY] 59% of Customers Don't About Their Banks' Social Media Presence

The new wave of globally dispersed disruption at F.ounders in NYC

thenextweb.com
Today F.ounders, the highly prestigious event we called the Rolls Royce of technology events back in November, is back for its first non-Dublin event, bringing together 100s of highly noteworthy entrepreneurs and investors in NYC. On stage right now is a panel by the name of “The new wave of globally dispersed disruption,” with...
The new wave of globally dispersed disruption at F.ounders in NYC

China raps Apple once again, but this time over porn distribution

gigaom.com
Apple is under scrutiny again by the Chinese government, but not for poor customer service: it’s for pornography. The Wall Street Journal reported Wednesday that an ongoing investigation is underway, which has caught up with Apple and other other small companies for providing ways to access pornographic content. According to...
China raps Apple once again, but this time over porn distribution

An Inside Look at Apple's Genius Training Manual

www.macrumors.com
Gizmodo reports that it has obtained a complete copy of Apple's training manual for new retail store Genius hires. The manual includes an overview of the two-week training new Geniuses go through, along with detailed information on how to handle customer service issues across a broad variety of scenarios.The manual...
An Inside Look at Apple's Genius Training Manual

OHK Labs releases Sports Pick'Em for brands, the white label version of SportsPicker Challenge

thenextweb.com
OHK Labs, developer of the sports prediction game SportsPicker Challenge has released the white label version of its game for brands and media sites entitled Sports Pick’Em. SportsPicker is a sports prediction technology platform that enables sports fans to compete against Facebook friends or in prize challenges. It has a...
OHK Labs releases Sports Pick'Em for brands, the white label version of SportsPicker Challenge

Conversocial adds Facebook pages’ direct messages to customer service tool

www.insidefacebook.com
Social customer service software company Conversocial now integrates pages’ direct messages, less than a day after Facebook released the API enabling the feature. With Conversocial, companies can view and respond to incoming messages from users directly from the platform where they manage other Facebook and Twitter interactions. Conversocial users can...
Conversocial adds Facebook pages’ direct messages to customer service tool

3 Hurdles Twitter Has To Clear To Last Another 7 Years

readwrite.com
Happy birthday, Twitter! In just seven years, you've evolved from a fringe service dubbed "twttr" to a mainstream phenomenon with more than 500 million registered users and 340 million daily tweets.  But the Internet is fickle. Will the microblogging service still be around another seven years from now? To make it to 2020,...
3 Hurdles Twitter Has To Clear To Last Another 7 Years

Signs Of The Semantic Web Surface In Salesforce.com Radian 6

techcrunch.com
The Semantic Web’s promise is about developing common frameworks that allows data to be shared and reused across applications and platforms. At its heart comes the understanding that applications are loosely coupled. The apps connect with APIs that form a sort of glue. The data moves between these apps, which is...
Signs Of The Semantic Web Surface In Salesforce.com Radian 6
Flash Sale Sites Have A Social Media Problem

How can we provide better customer service? Create software that lets customers serve each other

gigaom.com
Recently I was asked a question following a presentation that suddenly made me realize social application developers are missing a big opportunity in customer service. I had just finished speaking at the global HP Social Support Summit, when an audience member took the microphone and asked, “Do you know of...
How can we provide better customer service? Create software that lets customers serve each other

Zillow CEO Spencer Rascoff's secrets to startup success: Be a servant to your managers

www.geekwire.com
Zillow CEO Spencer Rascoff speaking at Seattle University Tuesday. Zillow CEO Spencer Rascoff is known as one of the hardest working dudes in Seattle tech. And that work ethic was on full display Tuesday night as Rascoff spoke to students and faculty as part of the Albers Executive Speaker Series at...
Zillow CEO Spencer Rascoff's secrets to startup success: Be a servant to your managers

Actually, You Can Go From Working In Apple's Retail Stores To Headquarters (AAPL)

www.businessinsider.com
One complaint--among many--that Apple's retail workers have is that the job is basically a dead end: Besides advancing in the retail ranks, there's little hope of landing a job at Apple headquarters helping build the products you sell. We just found one dramatic exception. His name is Ray Fernando Jr....
Actually, You Can Go From Working In Apple's Retail Stores To Headquarters (AAPL)

Eventup Expands East to Unlock New York’s Hippest and Most Exclusive Event Venues

pandodaily.com
For those New Yorkers who feel like the city’s coolest rooftops, lofts, galleries and warehouses are out of reach as potential venues for their special events, startup online marketplace Eventup wants to be your new best friend. The company, which has thus far rolled out the red carpet to more than...
Eventup Expands East to Unlock New York’s Hippest and Most Exclusive Event Venues
The designer behind Google+ leaves Facebook for startup Intercom

Gripevine’s Dave Carroll Tackles Customer Service Resolution After United Broke His Guitar

techcrunch.com
It’s an interesting story. One day, Dave Carroll was taking a flight with his band-mates on United Airlines. When he landed at his destination, he noticed that United staff were throwing his $3,500 Taylor guitar around, and ultimately, damaging it pretty badly. When United did nothing to help, Carroll...
Gripevine’s Dave Carroll Tackles Customer Service Resolution After United Broke His Guitar
Zendesk Now Offers Facebook Private Messages For Customer Service
Social customer service software FreshDesk grabs $5M
× Just a test of the new info bar. What do you think?