customer service

customer service

Engadget UK Giveaway: win a Samsung Galaxy Note II courtesy of MobiCity

www.engadget.com
Samsung's Galaxy Note II is one of the biggest phones this year, both figuratively, and literally. The OG Note stretched palms when it arrived last 12 months ago, with its 5.3-inch display, and it proved so popular that Samsung did it all over again -- and a little bit...
Engadget UK Giveaway: win a Samsung Galaxy Note II courtesy of MobiCity

Why Zappos Sees Sponsored Posts On Facebook As 'A Necessary Evil'

www.businessinsider.com
Director of Zappos Labs Will Young just told Business Insider's Social Media Commerce Summit how his company got more than 400,000 "likes" on Facebook.(Zappos Labs is the experimental digital marketing arm of Zappos.) Not all of those likes are organic, he revealed. Many came from sponsored posts. But some were...
Why Zappos Sees Sponsored Posts On Facebook As 'A Necessary Evil'

Verizon Shutting Down the Mobile Video Service It Launched Back in 2005

allthingsd.com
Verizon Wireless is pushing the off button on the pioneering mobile video service once known as Vcast Video. The service, which launched in 2005, will go dark on Dec. 15, although the carrier will continue with its fairly recently launched Viewdini video discovery service. Mobile access to NFL games will...
Verizon Shutting Down the Mobile Video Service It Launched Back in 2005

Candi Harrison: Customer Service Mantra: Listen, Respect, Follow

www.cnewmark.com
Candi Harrison: Customer Service Mantra: Listen, Respect, Follow

Amazon.com sets up portal in India, will only service other retailers

www.pcworld.com
Amazon.com has set up a website with its brand in India, but will not be selling on the site.In line with Indian government rules, the new marketplace Amazon.in is only offering sales and order fulfillment services to Indian retailers.Amazon Seller Services set up in February last year another website...
Amazon.com sets up portal in India, will only service other retailers

Booting Up: Nevada Legalizes Online Gambling, Is New Jersey Next?

betabeat.com
(Photo: NJ Governor’s Office/Tim Larsen) Twitter, Tumblr and Pinterest were hacked this week, after a security breach at customer-service provider Zendesk allowed a hacker to access user email addresses at the three social media companies. [Wired] Facebook COO Sheryl Sandberg’s book marketing plans include “Lean in Circles,” in which women...
Booting Up: Nevada Legalizes Online Gambling, Is New Jersey Next?

Beijing Takes Another Bite at Apple

allthingsd.com
The Chinese Communist Party’s main propaganda outlet assailed Apple Inc.’s customer-service practices, the latest indication that China might move to check foreign companies’ domination of the country’s smartphone market. The People’s Daily newspaper, the party’s traditional mouthpiece, in a front-page article on Monday accused the electronics maker of declining journalists’...
Beijing Takes Another Bite at Apple

JCPenney CEO Ron Johnson Wants To Eliminate The Person Standing At The Cash Register

www.businessinsider.com
JCPenney CEO and former Apple retail guru Ron Johnson is speaking at Fortune's Brainstorm Tech conference in Aspen, and he revealed a bit of what his strategy is for store checkout. He wants to totally eliminate the employees who stand at cash registers and get rid of traditional checkout by the...
JCPenney CEO Ron Johnson Wants To Eliminate The Person Standing At The Cash Register

Orange could not accept a Sim-ple fact

www.guardian.co.uk
When my smartphone connections failed, they blamed everything except the obvious - Sim card malfunctionI have a two-year monthly contract with Orange for an HTC Smartphone. In June I began having problems connecting to the network, not just in Bristol where I live, but everywhere. I could not make calls,...
Orange could not accept a Sim-ple fact

Evolving Internet helps Clarabridge improve customer-feedback business

www.washingtonpost.com
When Sid Banerjee ­began thinking up his latest venture in 2005, customers were more likely to pick up the phone to complain about a bad experience than to air grievances online. But that's changed. Web sites such as Yelp, Twitter and Facebook have transformed the nature of customer service, Banerjee says....
Evolving Internet helps Clarabridge improve customer-feedback business
Nuance's 'Nina' to add Siri-like features to customer service apps on iOS and Android

IBM, Citi aiming to use Watson to improve customer service

www.zdnet.com
Citi has called upon IBM and its Watson technology with the hopes of finding new solutions for improving customer banking and service....
IBM, Citi aiming to use Watson to improve customer service

Is a cheaper, ad-supported Kindle Fire on the way?

paidcontent.org
Amazon is trying to sell ads that would appear on the Kindle Fire’s welcome screen, AdAge reports, at prices of at least $600,000 for a two-month campaign. Does that mean a cheaper, ad-supported Kindle Fire is coming soon? Amazon already sells ad-supported Kindles with special offers at lower prices. The...
Is a cheaper, ad-supported Kindle Fire on the way?

For sale: Lendle e-book lending service for Amazon Kindle

www.geekwire.com
The creators of the Lendle e-book lending service for Amazon Kindle put up a “for sale” sign this afternoon in the form of a blog post announcing their intention to find a buyer who can build upon what they’ve created. “Lendle has always been a huge undertaking, and as our...
For sale: Lendle e-book lending service for Amazon Kindle

Amazon.com Rep: "Your Package Has Been Eaten By An Alligator"

consumerist.com
Sometimes calling customer service just leads to theater of the absurd. Earlier today, reader Will blogged about his recent interaction with Amazon customer service. He writes that when he called up Amazon to find out the location of a missing package. The rep informed him that the package had...
Amazon.com Rep: "Your Package Has Been Eaten By An Alligator"

Microsoft tries to stamps out concerns about Surface Pro warranty in China

www.pcworld.com
Microsoft is trying to stamp out concerns about its Surface Pro warranty policy in China just over a week after Apple apologized for its own customer service woes in the country.On Thursday, Microsoft said its warranty policies for its newly launched Surface Pro tablet were consistent with Chinese law....
Microsoft tries to stamps out concerns about Surface Pro warranty in China

This Man's Facebook Account Was Hijacked By The Repair Guy At Best Buy

www.businessinsider.com
Best Buy has a less-than-stellar reputation for its customer service, but this is the most ridiculous story we've heard so far. Customer Rich Dewberry says that he brought in a cell phone to Best Buy to get it fixed, and handed it over to a Best Buy employee, reports 7 News....
This Man's Facebook Account Was Hijacked By The Repair Guy At Best Buy

Associations Can Use Social Media for Customer Service http://bit.ly/9aiszk

www.naylornetwork.com
Associations Can Use Social Media for Customer Service http://bit.ly/9aiszk

Using A Cloud Service At the Office Without Permission? You're Not Alone

allthingsd.com
I don’t usually like to look too deeply into surveys of customers by one company or another, usually because they tend to arrive at some kind of self-serving point. But sometimes there’s some interesting nuggets in them that illustrate something interesting, or confirm something widely suspected but not often quantified....
Using A Cloud Service At the Office Without Permission? You're Not Alone

YouTube – SXSW 2010: Gary Vaynerchuk Presentation

www.sordyl.info
Gary Vaynerchuk on customer service in a post-twitter world (Link: YouTube – SXSW 2010: Gary Vaynerchuk Presentation)...
YouTube – SXSW 2010: Gary Vaynerchuk Presentation

Twilio raises a $70M Series D as it weighs going public

gigaom.com
Twilio, an API maker who bridges the telecom and the developer worlds, has closed a $70 million Series D round, led by Bessemer Venture Partners and new investor Redpoint Ventures. Draper Fisher Jurvetson also participated. The company has already racked up some pretty hefty investment rounds, si its most likely...
Twilio raises a $70M Series D as it weighs going public
HTC: Wifi glitch so far only seen in Tegra 3 One X

Go beyond traditional social media practices

thenextweb.com
There’s no doubt that social media is the way for businesses of all sizes to directly communicate with consumers. Going beyond this interaction, social media does provides direct feedback to businesses about their products, pricing, distribution, etc. Obviously, crowdsourcing, or social innovation, can be a powerful tool, however if you’re...
Go beyond traditional social media practices

Can Google AdWords Customer Service Be Saved?

searchengineland.com
I recently had an AdWords client get blacklisted by Google for policy reasons. Anyone who has worked on AdWords accounts for more than a couple of years has no doubt had this happen to them as well. In this case, I had just launched the client’s account and had bought...
Can Google AdWords Customer Service Be Saved?

Citi Won't Sleep on Customer Tweets

online.wsj.com
Citigroup is using social media like Twitter and Facebook to improve its customer service....
Citi Won't Sleep on Customer Tweets
Italian airline Alitalia adds Motorola Xoom 2 for in-flight entertainment, customer service
Now even retailers want to be like….

RT @wchingya: Reading: Social Media Experience 101: Customer Service ABC by @TwtrCoach ~ http://bit.ly/dAr3ii

twtrcoach.com
RT @wchingya: Reading: Social Media Experience 101: Customer Service ABC by @TwtrCoach ~ http://bit.ly/dAr3ii

Facing Regulatory Heat, GREE Apologizes, Issues Refunds After Over-Charging Minors

techcrunch.com
About a year after it faced regulatory scrutiny for certain kinds of game mechanics, GREE said today that it accidentally overcharged minors in some of its free-to-play games. The Japanese gaming company, which has a market cap of $3.8 billion, said it charged several hundred minors more than the legal...
Facing Regulatory Heat, GREE Apologizes, Issues Refunds After Over-Charging Minors
Blizzard lays off 600, likely primarily in customer service
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