Here’s a brilliant move: place your customer service department in Bangalore, on VoIP lines to cut costs, and then have them call me to make a business transaction. Thank you, GMAC, keepers of my car loan. Because I really heard what “Susan” was trying to tell me this morning. Oh, I can guess: “You didn’t pay your bill. Want to pay it?” And so I said, “Yes, I’d love to pay my bill. Can we do it right now?” But oh no, I have no idea what came next, because your cost-cutting efforts dealt me a crappy phone connection...
Automotive News reports that GM is offering dealers up to $250 in bonus money for every loan they sell to a lender other than GMAC. This latest move follows Monday's report on GMAC tightening lending restrictions, and "is an encouragement for dealerships to seek out other sources of funding," says Mike Mullaney of Hudson Pontiac-Buick-GMC in Poughkeepsie, N.Y. The program pays salespersons $100, sales managers $100 and an "employee of choice" (most likely the finance manager) another $50 for non-GMAC transactions. An end date isn't specified, but the incentive applies to all 2008 and 2009 Chevrolet, Pontiac, Buick, GMC, Cadillac,...
Vehicle repossessions are expected to rise 15% this year from 2007 due to the continuing economic meltdown, says an executive vice president of customer strategies at ADESA Inc., a vehicle auction company, in Automotive News today. So why are repo men complaining? Apparently banks and lenders are facing so many delinquent loans that they're far more willing than usual to renegotiate the terms of a contact or tolerate missed payments than they used to be. Since lenders like GMAC and Ford Credit lose an average of more than $10,000 on a repossession, they have a strong incentive to avoid the...
The Financiapocalypse continues. We just received a copy of an e-mail that went out at GMAC, the lending arm jointly owned by GM and Cerberus, from Barbara Stokel, GMAC's EVP of North American Operations. Here's the most salient detail: you'll now need a minimum 700 credit bureau score to get a car loan at dealer invoice or below from GMAC. The full e-mail is below the jump to explain that news as well as the news they'll be restricting approval of contract terms beyond 60 months unless a buyer qualifies for GM-supported 72-month incentives. So what does this means to...