interactive voice response

interactive voice response

Microsoft merges voice-response tech into 24/7 Inc., promises smarter self-serve calls

www.geekwire.com
Microsoft is merging its interactive voice-response technology into 24/7 Inc. and taking an equity stake in the Silicon Valley company. The deal, announced this morning, includes an R&D partnership between the companies and a patent licensing agreement that gives 24/7 broader access to Microsoft’s speech technologies. An undisclosed number of...
Microsoft merges voice-response tech into 24/7 Inc., promises smarter self-serve calls

Cloud call center biz Five9 hooks $34.5M from SAP, Adam Street, & others

venturebeat.com
Sept. 9 - 10, 2013San Francisco, CAEarly Bird Tickets on Sale Cloud-based call center software maker Five9 has raised $34.5 million in new funding to help it take on legacy software makers that still own 95 percent of the market. Five9 helps its customers transition from call center software that’s...
Cloud call center biz Five9 hooks $34.5M from SAP, Adam Street, & others

Angel.com builds MicroStrategy’s BI tools into cloud-based phone system

venturebeat.com
Interactive voice response, or IVR, is the technology companies to build phone systems that handle customers’ calls much more cheaply than human operators. Like most information technology, it’s moved over the years from standalone hardware, to custom-built rack-mounted servers, and now to cloud systems that could be anything, anywhere. This...
Angel.com builds MicroStrategy’s BI tools into cloud-based phone system

Want to get through to a human quicker on Apple's support line? Drop an F-bomb

thenextweb.com
Automated telephone systems – don’t you just love them? Like many other major technology companies, Apple employs an automated system to ask questions, identify issues and put callers through to the right person – who might be able to help. Often, it can feel like you are taking part in...
Want to get through to a human quicker on Apple's support line? Drop an F-bomb

Twilio partners with Microsoft’s Windows Azure

www.geekwire.com
Twillio, the cloud-based communications upstart led by former Amazon.com employee Jeff Lawson, has inked a key partnership that could bring its communications technologies to thousands of Windows Azure developers. Developers who participate in the program will receive a credit of 1,000 free text messages or inbound voice minutes. The Twilio API allows...
Twilio partners with Microsoft’s Windows Azure

Twilio Rising: Microsoft Inks Deal To Offer Voice, Messaging APIs To ‘Tens Of Thousands’ Of Azure Developers

techcrunch.com
A potentially big move forward for cloud-based telephony API startup Twilio — and an intriguing development for Microsoft, given its would-be ownership of Skype: Twilio and Microsoft have formed a strategic alliance to offer Twilio’s APIs to developers on the Windows Azure platform. The offering will cover both Twilio’s voice...
Twilio Rising: Microsoft Inks Deal To Offer Voice, Messaging APIs To ‘Tens Of Thousands’ Of Azure Developers

Parse partners with Twilio, uses Cloud Code to give access to the best of both app-building platforms

thenextweb.com
Parse, the mobile app platform, has announced it has entered into a partnership with cloud communications company Twilio. In doing so, developers using either service will have access to the other in order to help build better apps. Through the creation of a Twilio Cloud Module built on top of...
Parse partners with Twilio, uses Cloud Code to give access to the best of both app-building platforms
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