letter to customers

letter to customers

Apple admits 'mistake,' gets back on green electronics registry

www.geekwire.com
A week after Apple pulled its products from the Environmental Electronic Product Environmental Assessment Tool, or EPEAT, the tech and gadget giant announced today that it’s back on the global registry for greener electronics. Bob Mansfield, Apple senior VP of hardware engineering, writes in an open letter to customers, “We’ve recently...
Apple admits 'mistake,' gets back on green electronics registry
Motorists Stranded Without Food And Water After Using Apple Maps

Tim Cook apologises for iOS 6 Maps in open letter, suggests users try Google, Nokia and other mapping apps

thenextweb.com
Following the less than enthusiastic response to its new mapping application in iOS 6, Apple CEO Tim Cook has sent a heartfelt letter to customers apologising for not being able to “deliver the best experience possible to our customers” and that it “fell short on this commitment.” In the letter, Cook says that Apple...
Tim Cook apologises for iOS 6 Maps in open letter, suggests users try Google, Nokia and other mapping apps
Apple resellers update iPad signage to acknowledge possibly misleading 4G branding, customers emailed refund information

Tim Cook Posts Letter Chinese Apple Customers Announcing Changes to iPhone 4/4S Warranty Policies

www.macrumors.com
Over the past several weeks, state-run media and other outlets in China have criticized Apple over the company's warranty practices in the country. The company had posted a letter to customers defending its practices as going above and beyond requirements of Chinese law, but as noted by Business Insider, Apple...
Tim Cook Posts Letter Chinese Apple Customers Announcing Changes to iPhone 4/4S Warranty Policies

Comcast: 'Unlimited Usage' Doesn't Mean 'Unlimited Usage'

consumerist.com
In January, Consumerist reader Matt received a brochure from Comcast touting their high-speed Internet service with "Unlimited usage for a flat, monthly rate." But only one month after upgrading to Comcast's "Ultra Tier," he found out that, well... "unlimited" actually means "limited." Here's Matt describing the call he just...
Comcast: 'Unlimited Usage' Doesn't Mean 'Unlimited Usage'

Tim Cook Publishes Open Letter on Maps for iOS 6

www.macrumors.com
Apple CEO Tim Cook has published an open letter to customers on the company's website addressing the criticism over the new Apple-powered Maps app in iOS 6. In the letter, Cook apologizes for not meeting expectations and mentions a number of alternative mapping solutions customers may wish to use while...
Tim Cook Publishes Open Letter on Maps for iOS 6

Adobe closes Taiwan sales office as part of Greater China reshuffle

thenextweb.com
Adobe has announced the closure of its Taiwan sales office, effective December 7th, as it reorganizes its business in Greater China. Interestingly, the announcement, which comes as a letter to customers, was posted as a JPG, rather than a PDF. The company noted in the letter (via Inside) that it still remains committed to...
Adobe closes Taiwan sales office as part of Greater China reshuffle

Matrix One pins troubles on part delays and Google Wallet freeze, says refunds coming

www.engadget.com
We've been following the saga of the extra-budget Matrix One tablet and saw mounting concerns as the company (or rather its parent, Direct Merchandise Marketing) went silent not long after reporting a customs freeze on shipments. At least according to a new letter to customers on the company's front...
Matrix One pins troubles on part delays and Google Wallet freeze, says refunds coming
Apple Donates $8 Million to Chinese Earthquake Victims

Apple apologizes for its mapping service on iOS 6

www.computerworld.com
Apple CEO Tim Cook is "extremely sorry" to customers for inaccuracies in its new mapping software included in iOS 6, and has pointed users to competing services in an open letter to customers released Friday....
Apple apologizes for its mapping service on iOS 6

Apple CEO Tim Cook apologizes to customers for Maps in iOS 6

appleinsider.com
Apple on Friday published an open letter to customers on behalf of CEO Tim Cook, who formally apologized for Apple's new Maps in iOS 6 and "the frustration this has caused our customers."...
Apple CEO Tim Cook apologizes to customers for Maps in iOS 6
Apple reportedly fires Apple Maps lead
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