poor customer service

poor customer service

Comet crashes - but not all the blame lies with Amazon

www.guardian.co.uk
The retailer lost its way a decade ago and has serially disappointed customers on basic retail housekeepingAnother one bites the dust, and only one word is required: Amazon. Overnight, websites like Amazon brought price transparency - and deflation - to the rich pickings that were once the electricals market. An...
Comet crashes - but not all the blame lies with Amazon

Report: Customer Churn Rises Along with Satisfaction in 2011

www.telecompetitor.com
Overall customer satisfaction with telecom, cable and utility service providers rose in 2011, yet poor customer service lead two out of three consumers to switch providers, according to results of an Accenture study released today. The results are part of the Accenture Global Consumer Survey, in which 10,000 consumers in...
Report: Customer Churn Rises Along with Satisfaction in 2011

China raps Apple once again, but this time over porn distribution

gigaom.com
Apple is under scrutiny again by the Chinese government, but not for poor customer service: it’s for pornography. The Wall Street Journal reported Wednesday that an ongoing investigation is underway, which has caught up with Apple and other other small companies for providing ways to access pornographic content. According to...
China raps Apple once again, but this time over porn distribution

BitInstant CEO Calls Bitcoin a 'Really Risky Investment'

betabeat.com
(Photo: Flickr/Zach Copley) As evidenced in the past week, dealing with Bitcoins can be a traumatic experience. With so many record highs followed by equally steep drops that seemingly happen several times an hour, we wouldn’t be surprised if traders have broken out the Xanax by now. Now, some fans of...
BitInstant CEO Calls Bitcoin a 'Really Risky Investment'
How social media made us all statistically significant

The Industry's Reaction to Amazon's Event

pandodaily.com
Proving that Twitter isn’t just about complaining about poor customer service or the election, Amazon’s event – which saw the introduction of new Kindles, a new Kindle Fire HD, and more – inspired a firestorm of Tweets. We’ve collected a few of them below, and we expect to have a longer...
The Industry's Reaction to Amazon's Event
Y Combinator-Backed FlightCar Launches Its 'Airbnb For Airport Car Rentals' Service At SFO

4 Ways Smartphone Vendors Can Retain Customers

thenextweb.com
The smartphone war is well and truly underway, the big players including Apple, HTC, RIM, Samsung and Nokia are all vying for position in an already saturated mobile handset market.Smartphone vendors are releasing handsets like never before but is it the best way to  increase the all-important revenue stream that...
4 Ways Smartphone Vendors Can Retain Customers

Facebook: Your New Online Bank?

www.businessinsider.com
America's favorite social network may soon double as an online bank.   The company is reportedly building an app with Australia's Commonwealth Bank that will allow customers to make payments to third parties and Facebook friends through the network, reports CNN. The bank will secure transactions using its own authentication...
Facebook: Your New Online Bank?

Yodel customers vent frustrations online

www.guardian.co.uk
Delivery firm used by Amazon and Boots facing a barrage of criticism amid claims of parcels going missing and undeliveredChristmas shoppers are claiming that the presents they have ordered are going missing because delivery giant Yodel, used by retailers such as Amazon, Boots and Tesco Direct, is losing parcels or...
Yodel customers vent frustrations online
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