service microsoft

service microsoft

Microsoft wants to use voice, touch and gestures to disrupt customer service

thenextweb.com
Microsoft has closed a wide agreement with the consumer experience firm 24/7 Inc., the company announced today in a blog post. According to the companies, the purpose of this deal is to invent “the future of customer service.” In practical terms, it means that Microsoft and 24/7 Inc. will join...
Microsoft wants to use voice, touch and gestures to disrupt customer service

Microsoft strikes deal with 24/7, promises to 'redefine' customer service

www.engadget.com
A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious investment in the initiative. As ZDNet's Mary Jo Foley reports,...
Microsoft strikes deal with 24/7, promises to 'redefine' customer service

New iPhone prototypes have NFC chips and antenna

9to5mac.com
We’ve previously been able to pull data from PreEVT iPhone 5,1 and iPhone 5,2 prototypes codenamed N41AP (5,1) and N42AP (5,2), which leads us to believe that the new iPhone will have a bigger 1136×640 display. We also detailed a lot of the hardware here but forgot one very important little bit....
New iPhone prototypes have NFC chips and antenna

Microsoft delivers version 3 of Windows Intune PC management service

www.zdnet.com
Microsoft latest version of its PC management and security service adds more mobile-device management and Active Directory integration....
Microsoft delivers version 3 of Windows Intune PC management service

Microsoft Replacing Hotmail Email Service

online.wsj.com
Microsoft is phasing out the email service Hotmail, a pioneer of electronic mail accessed on the Web, in favor of a new-but-old brand: Outlook....
Microsoft Replacing Hotmail Email Service

Microsoft SkyDrive impressions: a look at features and functionality

www.engadget.com
You may remember a certain, somewhat anticipated cloud service finally coming in to land in recent days. That wasn't the only news in nebular computing last week, however: perhaps in anticipation of Google's long-rumored Drive service, Microsoft made some updates to the Windows Phone app for its own offering,...
Microsoft SkyDrive impressions: a look at features and functionality

Microsoft takes Bing Streetside offline in Germany, privacy complaints to blame

www.engadget.com
Germany is notoriously privacy-minded, and services like Facebook's Friend Finder and Google's Street View have come under scrutiny in the country's courts. The latest offender to raise Germany's ire is Bing Streetside, a Street View-style photo service. Microsoft took the feature offline in the country following complaints about how...
Microsoft takes Bing Streetside offline in Germany, privacy complaints to blame

Microsoft Tries, Tries Again to Take on Gmail, This Time With Outlook.com

allthingsd.com
Microsoft has been making the same case for a while. Very little about Web-based email has changed since the arrival of Gmail, and it is time for something better. It’s the case Microsoft made several years ago when it overhauled Hotmail, and the same one it made when it offered...
Microsoft Tries, Tries Again to Take on Gmail, This Time With Outlook.com
Microsoft launches new Windows Phone Dev Center with PayPal support

Microsoft adds paid storage options to its SkyDrive cloud service

www.zdnet.com
Microsoft has announced the rumored paid storage tiers for SkyDrive, its cloud storage service, and has rolled out previews of new SkyDrive apps for Windows and Mac OS X Lion....
Microsoft adds paid storage options to its SkyDrive cloud service
Microsoft unveils Windows 8-inspired "Outlook.com" freemail service

Microsoft May Update Hotmail With Its First Major Redesign In Years

www.businessinsider.com
After years of doing virtually nothing to update its e-mail service, Microsoft may finally give Hotmail a new look - and perhaps even a new name. Liveside.net, a Windows-focused blog, has received several screengrabs that claim to show what the redesigned Hotmail will look like. In the pictures, Hotmail...
Microsoft May Update Hotmail With Its First Major Redesign In Years

Microsoft adds more features to its cloud-hosted Team Foundation Service

www.zdnet.com
Microsoft is adding a new build service to its preview version of its Windows-Azure-hosted version of its application lifecycle management tool....
Microsoft adds more features to its cloud-hosted Team Foundation Service
Microsoft Gives Windows Azure Amazonian Facelift
Microsoft dropping the 'Windows Live' brand, unifying its cloud services under the 'Microsoft account' identity service

Microsoft adds ODF support, URL shortening to its SkyDrive storage service

www.zdnet.com
Microsoft has added another bunch of new features to its SkyDrive cloud storage service....
Microsoft adds ODF support, URL shortening to its SkyDrive storage service
That was fast: 1M people already signed up for Microsoft's new Outlook service
Microsoft wants leaked Xbox 720 doc erased from existence

Amazon Is Trying To Steal Microsoft's Hardcore Customers Away From Microsoft's Cloud (MSFT, AMZN)

www.businessinsider.com
Amazon is trying to lure Microsoft customers away from its cloud, Azure. Today Amazon announced a new service that will let companies use Microsoft's database and its Web programming platform, ASP.NET, on Amazon's cloud. Customers who use those technologies are natural for Microsoft's cloud. Many people think that Amazon and...
Amazon Is Trying To Steal Microsoft's Hardcore Customers Away From Microsoft's Cloud (MSFT, AMZN)
Google Mimics Amazon Cloud With ‘Google Compute Engine’

Microsoft can keep selling Windows and Xbox in Germany, US court rules

arstechnica.com
A US judge ruled yesterday that Microsoft can continue selling Windows and Xbox 360 products in Germany, even if a German court grants an injunction request filed by Motorola, which is suing Microsoft over use of video-related, standards-essential patents. The ruling is somewhat unusual. Motorola opposed the Microsoft motion...
Microsoft can keep selling Windows and Xbox in Germany, US court rules

Microsoft Builds A Robot So You Can Be In Two Places At Once (MSFT)

www.businessinsider.com
Microsoft spends over $9 billion on research and some of that money goes toward pretty cool things like putting Skype on wheels. At its research lab in Redmond, Microsoft is working on a robot that will let you roam the room while on a videoconferencing call, controlled by you over...
Microsoft Builds A Robot So You Can Be In Two Places At Once (MSFT)
Microsoft details SkyDrive Metro app for Windows 8

Here's your chance: How to get a new '@outlook' address

www.geekwire.com
Tired of using an email address that contains your 8th grade nickname, or has seven numbers appended to it? Here’s your chance to use something closer to your preferred name on a consumer email service. Microsoft this morning launched a preview of its new Outlook.com email service, which will ultimately...
Here's your chance: How to get a new '@outlook' address

Frustrated With Virtual Customer Service? Microsoft Tries to Help

blogs.wsj.com
People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere. Microsoft is trying to fix that. It has struck a broad-ranging partnership with a...
Frustrated With Virtual Customer Service? Microsoft Tries to Help
Microsoft to launch ‘Xbox Music’ Spotify-like streaming service this year

Microsoft reportedly readying cross-platform streaming music service

www.bgr.com
Microsoft is reportedly preparing to unveil a new streaming music service at the annual E3 conference later this year. Citing unnamed sources, The Verge reports that the new streaming service will work across several platforms including Xbox, Windows 8, Windows Phone, iOS and Android, accessible through a native app...
Microsoft reportedly readying cross-platform streaming music service
Microsoft now officially supports Skype preinstallation on OEM PCs

Kayak Has Much More Than a Derailed IPO to Worry About

www.readwriteweb.com
The decision by online travel service Kayak Software to delay its initial public offering has been blamed on Facebook's botched public offering a couple weeks ago. But while Facebook's roughly 25% plunge in share price is a great reason for skepticism in the next Internet company IPO, that's not Kayak's...
Kayak Has Much More Than a Derailed IPO to Worry About

Some Skype-certified Phones Failing to Log Into the Service

www.pcworld.com
Microsoft is investigating reports that about a dozen models of Skype-certified phones are having trouble logging into the IM, VoIP and video-conferencing......
Some Skype-certified Phones Failing to Log Into the Service
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