service microsoft
Microsoft wants to use voice, touch and gestures to disrupt customer service
thenextweb.com
Microsoft has closed a wide agreement with the consumer experience firm 24/7 Inc., the company announced today in a blog post. According to the companies, the purpose of this deal is to invent “the future of customer service.” In practical terms, it means that Microsoft and 24/7 Inc. will join...
Microsoft strikes deal with 24/7, promises to 'redefine' customer service
www.engadget.com
A partnership between Microsoft and customer service company 24/7 may not exactly sound like the most exciting proposition on the face of things, but the two are making some fairly lofty promises, and Microsoft seems to be making a serious investment in the initiative. As ZDNet's Mary Jo Foley reports,...
New iPhone prototypes have NFC chips and antenna
9to5mac.com
We’ve previously been able to pull data from PreEVT iPhone 5,1 and iPhone 5,2 prototypes codenamed N41AP (5,1) and N42AP (5,2), which leads us to believe that the new iPhone will have a bigger 1136×640 display. We also detailed a lot of the hardware here but forgot one very important little bit....
Microsoft delivers version 3 of Windows Intune PC management service
www.zdnet.com
Microsoft latest version of its PC management and security service adds more mobile-device management and Active Directory integration....
Microsoft Replacing Hotmail Email Service
online.wsj.com
Microsoft is phasing out the email service Hotmail, a pioneer of electronic mail accessed on the Web, in favor of a new-but-old brand: Outlook....
Microsoft SkyDrive impressions: a look at features and functionality
www.engadget.com
You may remember a certain, somewhat anticipated cloud service finally coming in to land in recent days. That wasn't the only news in nebular computing last week, however: perhaps in anticipation of Google's long-rumored Drive service, Microsoft made some updates to the Windows Phone app for its own offering,...
Microsoft takes Bing Streetside offline in Germany, privacy complaints to blame
www.engadget.com
Germany is notoriously privacy-minded, and services like Facebook's Friend Finder and Google's Street View have come under scrutiny in the country's courts. The latest offender to raise Germany's ire is Bing Streetside, a Street View-style photo service. Microsoft took the feature offline in the country following complaints about how...
Microsoft Tries, Tries Again to Take on Gmail, This Time With Outlook.com
allthingsd.com
Microsoft has been making the same case for a while. Very little about Web-based email has changed since the arrival of Gmail, and it is time for something better. It’s the case Microsoft made several years ago when it overhauled Hotmail, and the same one it made when it offered...
Microsoft launches new Windows Phone Dev Center with PayPal support
www.theverge.com
Microsoft is refreshing its Windows Phone Dev Center this week, with a newly redesigned look and options. The main aim of the launch is to improve the performance and reliability for Windows Phone developers who use the site regularly. Alongside the new look, Microsoft is also supporting PayPal, allowing...
Microsoft adds paid storage options to its SkyDrive cloud service
www.zdnet.com
Microsoft has announced the rumored paid storage tiers for SkyDrive, its cloud storage service, and has rolled out previews of new SkyDrive apps for Windows and Mac OS X Lion....
Microsoft unveils Windows 8-inspired "Outlook.com" freemail service
arstechnica.com
Microsoft today announced beta availability of a new free e-mail service that it's calling Outlook.com. The company is positioning it as a fresh, clean mail interface that will be touch-friendly, respectful of your privacy, and accessible from any device,. Formerly known only as "NewMail," Outlook.com takes Hotmail's functionality—including ActiveSync support for...
Microsoft May Update Hotmail With Its First Major Redesign In Years
www.businessinsider.com
After years of doing virtually nothing to update its e-mail service, Microsoft may finally give Hotmail a new look - and perhaps even a new name. Liveside.net, a Windows-focused blog, has received several screengrabs that claim to show what the redesigned Hotmail will look like. In the pictures, Hotmail...
Microsoft adds more features to its cloud-hosted Team Foundation Service
www.zdnet.com
Microsoft is adding a new build service to its preview version of its Windows-Azure-hosted version of its application lifecycle management tool....
Microsoft Gives Windows Azure Amazonian Facelift
www.wired.com
Microsoft's cloud is one the move What is Microsoft Windows Azure? That was never an easy question to answer. And it has only become more difficult now that Microsoft has unveiled several new additions to its online service. The short version is that Windows Azure is an online service for...
Microsoft dropping the 'Windows Live' brand, unifying its cloud services under the 'Microsoft account' identity service
www.theverge.com
Microsoft's "Windows Live" branding has come to encompass a wide variety of software and services since it was introduced back in 2005, but it seems the company is taking advantage of the Windows 8 launch to clean things up. Much as the WIndows Live account provided a master identify...
Microsoft dropping the 'Windows Live' brand, unifying its cloud services under the 'Microsoft account' identity service
Microsoft adds ODF support, URL shortening to its SkyDrive storage service
www.zdnet.com
Microsoft has added another bunch of new features to its SkyDrive cloud storage service....
That was fast: 1M people already signed up for Microsoft's new Outlook service
venturebeat.com
Microsoft’s just-announced Outlook email service, which replaces Hotmail today, has already attracted 1 million signups, according to a tweet from Microsoft. As I wrote earlier today, Hotmail had a serious branding problem, especially with the tech community. So Microsoft ditched it and implemented a much cleaner design based off...
Microsoft wants leaked Xbox 720 doc erased from existence
venturebeat.com
Someone should really explain to Microsoft’s legal team that trying to eliminate information once its been leaked online is more difficult than eliminating a cockroach infestation from dilapidated frat house. Try as you might, you’ll never manage to kill every lasts one of those frightening little beasts. I feel...
Amazon Is Trying To Steal Microsoft's Hardcore Customers Away From Microsoft's Cloud (MSFT, AMZN)
www.businessinsider.com
Amazon is trying to lure Microsoft customers away from its cloud, Azure. Today Amazon announced a new service that will let companies use Microsoft's database and its Web programming platform, ASP.NET, on Amazon's cloud. Customers who use those technologies are natural for Microsoft's cloud. Many people think that Amazon and...
Google Mimics Amazon Cloud With ‘Google Compute Engine’
www.wired.com
With Google Compute Engine -- a new service unveiled by on Thursday -- you too can run applications inside Google's state-of-the-art data centers. Photo: Google Google has unveiled a service akin to Amazon’s Elastic Compute Cloud, letting developers and businesses hoist applications atop virtual machines running its same sweeping infrastructure...
Microsoft can keep selling Windows and Xbox in Germany, US court rules
arstechnica.com
A US judge ruled yesterday that Microsoft can continue selling Windows and Xbox 360 products in Germany, even if a German court grants an injunction request filed by Motorola, which is suing Microsoft over use of video-related, standards-essential patents. The ruling is somewhat unusual. Motorola opposed the Microsoft motion...
Microsoft Builds A Robot So You Can Be In Two Places At Once (MSFT)
www.businessinsider.com
Microsoft spends over $9 billion on research and some of that money goes toward pretty cool things like putting Skype on wheels. At its research lab in Redmond, Microsoft is working on a robot that will let you roam the room while on a videoconferencing call, controlled by you over...
Microsoft details SkyDrive Metro app for Windows 8
www.bgr.com
Microsoft on Monday announced that a SkyDrive Metro app will be available for Windows 8. Windows users were previously able to save files to the SkyDrive website and then had the ability to access and/or share them throughout the Web. The next release of SkyDrive, however, will combine the...
Here's your chance: How to get a new '@outlook' address
www.geekwire.com
Tired of using an email address that contains your 8th grade nickname, or has seven numbers appended to it? Here’s your chance to use something closer to your preferred name on a consumer email service. Microsoft this morning launched a preview of its new Outlook.com email service, which will ultimately...
Frustrated With Virtual Customer Service? Microsoft Tries to Help
blogs.wsj.com
People who are forced to engage in online chats with virtual customer service agents–or who are passed from agent to agent without getting their problems solved–are likely to get highly frustrated and take their business elsewhere. Microsoft is trying to fix that. It has struck a broad-ranging partnership with a...
Microsoft to launch ‘Xbox Music’ Spotify-like streaming service this year
www.bgr.com
Microsoft is reportedly working on a new streaming music service that will tie in to its Xbox suite of gaming and entertainment services. Bloomberg on Thursday cited multiple anonymous sources in stating that Microsoft is in talks with major music labels in order to secure licensing for a new...
Microsoft reportedly readying cross-platform streaming music service
www.bgr.com
Microsoft is reportedly preparing to unveil a new streaming music service at the annual E3 conference later this year. Citing unnamed sources, The Verge reports that the new streaming service will work across several platforms including Xbox, Windows 8, Windows Phone, iOS and Android, accessible through a native app...
Microsoft now officially supports Skype preinstallation on OEM PCs
www.theverge.com
Microsoft has quietly released an OEM Preinstallation Kit (OPK) to allow system builders to easily "silently install" Skype on new PCs. The kit includes an installer application and instructions for OEMs to install version 5.8 of the Windows Skype client on a large number of PCs. Although system builders...
Kayak Has Much More Than a Derailed IPO to Worry About
www.readwriteweb.com
The decision by online travel service Kayak Software to delay its initial public offering has been blamed on Facebook's botched public offering a couple weeks ago. But while Facebook's roughly 25% plunge in share price is a great reason for skepticism in the next Internet company IPO, that's not Kayak's...
Some Skype-certified Phones Failing to Log Into the Service
www.pcworld.com
Microsoft is investigating reports that about a dozen models of Skype-certified phones are having trouble logging into the IM, VoIP and video-conferencing......
×
Just a test of the new info bar. What do you think?