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March 8, 2010 9:19 AM - Sign in to comment - Link
Got Social Media Policy?

The other day, Matt Sharp shared this link to a social media policy generator called the Social Media Policy Tool.  It asks you 12 questions mostly having to do with control and then spits out the biolerplate for your policy.  It reminded of the Postmodernism Thesis Generator could spit out a thesis for you in minutes.

Here's the social media policy I created for Beth's Blog.  Obviously, this is a just a beginning, not an end.  The language, of course, needs to be customized to your particular situation and the biolerplate included may not be relevant.   The process around policy - that is the discussion, buy-in, and education - is so critical for effective use of social media.  You could do your organization a disservice if you think that the written policy that results from this tool is your final product.   And, also it doesn't give you the best practices and tactial tips.

Creating a social media policy or any other organizational policy requires three steps:

    1. Establish the policy: Determine the policy and what you want to accomplish
    2. Educate: Important to train or make employees aware of the implications
    3. Enforce: Less about the top down control, but the fact that you need to consistently use the policy – shouldn’t sit in a drawer

The social media policy tool helps you with part of the of step 1.  

I think it is also very useful to review other organization's policies.  Altimeter Group has a good collection (although mostly corporate) on its wiki.  I wrote a post almost a year ago with a summary of what should go in a nonprofit organization's policy as well as a roundup of nonprofit and government policies.    So, it is a good idea that if you use a short-cut like the policy tool, that you review other policies and think specifically what is needed in your organization's policy.   There is also an operational aspect of the policy - all the tips and best practices that should be incorporated.

Does your nonprofit have a social media policy?  How did you create an effective one?   How did you educate people?  How do you operationalise it?  Have some thoughts?  Netsquared is running a thinktank on this topic and you contribute your ideas here.

Resources from Beth's Blog:

Don't Moon People With Cameras or Atleast Hide Your Face While You Do It by Beth Kanter
Red Cross Social Media Policy and Handbook: A Case Study by Beth Kanter
The Pooch Porch Policy:  Does Your Nonprofit Need A Social Media Policy by Beth Kanter

See my other posts on social media policy

Social Media Policies

Mashable, Should Your Company Have A Social Media Policy 
Dave Fleet,  External Policies
Dave Fleet,  Social Media Policy Series
Dana Theus, Air Force Blog Policy Case Study
Peter Campbell, The ROI of Flexibility
Steve Heye, I Believe in the ROI of Flexibility, Don't You?
Colin McKay, Secret Understand Guide to Social Media Adoption
Mashable, Facebook Can Get You Fired
Mashable, YouTube Can Get You Fired
Sachachua, Gen Y Social Media in the Workplace Guide
Drew McLellan, Who Really Owns Your Social Media Persona
Mashable, How To Manage Multiple Social Media Profiles
Phil Gerbyshak, Fired for Facebook and Twitter
Nonprofit Management Library, Internet Acceptable Use Policies
BeaconFire  Technology Policies that Make Sense in a Web 2.0 World


 



 

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March 7, 2010 5:26 PM - Sign in to comment - Link
Interoperability with Microsoft File Formats.

I recently realised that much of the code I find interesting is about interoperability. That is, I'm interested in making sure we can get at data in a range of formats. Work on libtiff, poppler, okular generators and openchange are all examples of that. I also like Qt as a very nice cross-platform API. The convergence of those interests is having Qt-style libraries and tools that can get access to data, especially data in widely used proprietary formats (e.g. those produced by Microsoft products).

I've set up a gitorious repository (http://gitorious.org/microsoft-qt-interop/microsoft-qt-interop) for some of that stuff.

At the moment, it mainly has a Compound File Binary Format (aka "OLE") parser, written from the MS-CFB specification.

I plan to add an EMF ("Enhanced Metafile") format parser / renderer (already written and currently used in KOffice) at some point too - just need to find some more time.

There are a lot more things that could go in there (e.g. converting the various things in MS-DTYP into Qt equivalents), but I've only implemented those things I actually need.

Contributions are welcome - I'm pretty flexible on format. If you have some suggestions, please add them to the project wiki on gitorious.

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Welcome to the All New Webmonkey

monkey_newpaint

As you may have noticed, we’ve given Webmonkey an entirely new coat of paint.

The visual design has been refreshed — something we’ve been doing every couple of years since we launched in 1996 — and we honestly think the site has never looked better. It took a lot of hard work by everyone on the Wired.com technical and design teams to pull it off.

As pretty as it is, there are other changes behind the scenes that we feel are just as important. We simplified the site navigation and upgraded our search tool, making it much easier to find blog posts and tutorials around specific topics. We also upgraded our publishing system, which will allow us to use photos, screenshots and galleries in more interesting ways in our reviews and tutorials.

Most notably, however, this latest redesign of Webmonkey brings to an end a two year experiment. In May of 2008, we moved all of the tutorial content on the site (over 500 articles and reference pages) to a wiki. We asked all of our readers to chip in and help improve our educational content by contributing edits. Many of you jumped in, offering updates, tips, links and corrections. Certain communities really made a difference — in particular, our Django tutorial, our Python tutorial and our series on JavaScript frameworks all benefitted greatly from reader edits. We sincerely appreciate all of the work that everyone put in to improve our content.

But the wiki experiment didn’t pan out. Spam became a huge problem, and despite our best efforts to automate our defenses, keeping spam bots and vandals off the site put serious strain on our small team. Also, while MediaWiki is great software (we’ll continue to use it on Wired’s How-To Wiki), fully incorporating the wiki content into the rest of Webmonkey, which was and still is running WordPress, proved to be a challenge. Search, site navigation and content discovery were suffering because of it.

In February, we froze edits on the wiki and began porting everything into WordPress. All of the legitimate edits and updates that were made by our readers while the wiki pages were open to the public have been preserved in the WordPress versions. We also found some time to update some of the older articles, too.

Now, the tutorials easier to find. They look better (thanks to Alex Gorbatchev’s SyntaxHighlighter) and the multi-page lessons are easier to navigate. And while the spam bot armies are locked out for good, the tutorials are open for comments just like blog posts. So if you spot something that needs updating or fixing, just leave a note and we’ll attend to it.

There’s still some work to be done. Over the next few weeks and months, we’ll continue updating the content library, beefing up the number of templates in the Reference section and building out the directories. In the near future, we’re going to install Disqus to handle comments, so you will be able to log in using OpenID, Facebook Connect, your Twitter or Yahoo credentials, or an existing Disqus login if you want to leave a comment anywhere on the site.

So for now, click around the site. Follow us on Twitter and become a fan on Facebook if you haven’t already. And of course, please let us know what you think of the new Webmonkey in the comments.

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Implementing Enterprise 2.0 at Vistaprint Part Two: Change Management

This is part two in a multi-part series on how Vistaprint is implementing Enterprise 2.0 within their organization.  This post will cover Change Management.

If you missed it, part one covered the business drivers of Enterprise 2.0 , which discussed how Vistaprint deployed two Enterprise 2.0 technologies: a wiki and an ideation platform powered by Intuit.

Vistaprint has always had a strong culture of innovation, even prior to the launch of their ideation platform.  In fact, innovation is what has always made up the roots of the company.  When the ideation platform was finally launched, it allowed Vistaprint to return to its roots.  The new platform, which allowed employees to share and innovate, meshed quite well within the existing culture and structure of Vistaprint, so change management required was minimal.

This was not the case for the wiki deployment, however.  In order to make the wiki adoption successful, there had to be a huge culture shift within the company.  The capabilities team didn’t trust organic growth and believedd that if they just to put the wiki “out there,” it might not work.  In order to make the wiki successful, the team populated it with one thousand blank articles for the one thousand topics that they had.  There was no information in the wiki pages; they were kept blank with only titles and cross links to other relevant information sources within the wiki.  Basically what Vistaprint did was create the structural skeleton for the wiki.  Once that was completed, they went to their team and said “go.”  This was piloted with approximately 20 employees.

Eventually, each time someone would email something that would be better served on the wiki, they were instructed to place it there under the appropriate wiki page.  But how did Vistaprint know what content was being shared via email in the first place?  Vistaprint was able to monitor email usage by joining and watching the internal mailing lists that were being circulated.  If they felt content within the mailing lists belonged on the wiki, they made sure it got there.

This was a gradual process but overtime Vistaprint started to see internal social pressure to put things on the wiki.  Employees would be at a meeting and during discussions someone would always say, “is that info up on the wiki?”  Once critical mass was achieved, employees expected content to be on the wiki and if it wasn’t, social pressure would kick in and the content would soon appear there.  The team started building integration points between the wiki and other internal platforms such as bug tracking or database information management.  This allowed and even forced employees to keep information on the wiki current and updated.  Overall the quality of information and its timeliness increased.

Within two months, ten other departments were requesting similar wikis (remember this started in the capabilities department).  This was the beginning of a significant cultural shift because other departments were asking for a wiki.  These other departments observed what the capabilities team was doing and how they were utilizing the wiki.  They understood the opportunities, saw the potential, and wanted in.

The challenge at this point became fragmentation.  Individual teams were asking for their own wikis, which meant that a lot of work needed to go into rolling this out.  Some teams got discouraged with trying to make their wiki work while other teams moved forward with it.  Eventually it was proposed that instead of deploying departmental wikis, there needed to become a company wide initiative.  The idea was subsequently proposed and accepted.

Next came a very crucial step.  All departments were interviewed to understand what their needs and requirements were.  After conducting the interviews, it was determined that media wiki may not be the best approach since departments wanted to work with existing file formats such as PDF, Word, Excel, and others that were not supported by the wiki platform.

To find a solution for this problem, 15 employees from the company were selected for training on a wiki mark-up language.  A 45-minute training session was given and tasks were assigned to the trainees for their completion.  In the end, each person trained on the mark-up language agreed that it wasn’t that bad after all.  As a result, Vistaprint decided to keep the media wiki but instead integrated Sharepoint as a document management platform.

Eighteen months after the wiki went live, it became editable by everyone (up to this point, it was read-only by everyone not involved in the initial training).  All employees went through intensive training which involved hands-on creation and editing of wiki pages.

To date, Vistaprint now has 1,100 employees who have registered as users.  Of those, 650 have edited a page in the last 60 days and between 500 – 600 haven’t edited but have logged in to read information on the wiki.

Key Takeaways

  • The ideation platform was a natural fit for Vistaprint
  • A huge culture shift needed to take place for wiki adoption
  • Organic growth was not trusted so a skeletal structure was built
  • A pilot group of 20 employees began populating the wiki
  • Internal social pressures help reinforce adoption
  • Quality and timeliness of shared information increased
  • Other departments became very interested in the wiki platform and it was eventually rolled out company wide
  • All departments were interviewed to understand needs and requirements
(Cross-posted @ Social Media Globetrotter )

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March 5, 2010 12:39 AM - Sign in to comment - Link
Will StatusNet Be Another Open-Source Star in the Enterprise?

statustheme_logo.pngWhat a week for StatusNet, the open-source, microblogging service that serves as the foundation for identi.ca, one of the first services to emerge as a focal player in the movement around the real-time Web.

Last week, the company launched StatusNet Enterprise Network, a microblogging service with a support program for the corporate market. Initial customers include Motorola Corporation and Canonical Ltd.

And yesterday, they announced a significant update that demonstrates they will be an open-source alternative to the proprietary microblogging services that cater to the enterprise.

Sponsor

StatusNet is an exception in the enterprise market. It's an open-source software project, started by members of the open source and wiki communities.

The enterprise service is priced on an annual basis. It ranges in cost from $1,000 to $10,000 per year. Customers get access to different levels of service based on package they choose to purchase. For example, at the $1,000 level package, the service includes access to the forums. It includes email support and response time within one day. A $10,000 package includes six hours of best practice consulting and response within one hour to support requests.

Open-source software is proving to be a winner in the enterprise. As we noted earlier this week, a number of enterprise providers have committed developer communities. Alfresco Software is a shining example. According to Matt Asay, the company has grown every quarter since its launch in 2005, "with its last quarter seeing a 30-percent quarter-over-quarter increase on an already large base."

With a committed developer community, an open-source enterprise provider can show significant improvements in its product. Today, StatusNet released StatusNet 0.9.0, the latest version of its software, representing eight month of development by the StatusNet developer community.

The feature list scrolls down the page. It includes leading edge support for OStatus, the new distributed status update standard based on PubSubHubbub, Salmon, Webfinger, and Activity Streams.

Significant: StatusNet now has no fixed content size. "Notice size is configurable, from 1 to unlimited number of characters. Default is still 140!" This could possibly mean that the service can be similar to Tumblr or Posterous that fits into the enterprise.

Other updates include:


  • Support for location using the Geolocation API.

  • Support for OAuth authentication in the Twitter API.

  • An authentication plugin for LDAP servers.

  • Support for Facebook Connect


We expect that StatusNet Enterprise will rise fast as a contender in the enterprise market. It's extensible, has the features that the enterprise customer wants and it has a strong developer community. That's a winning combination that makes StatuNet a potential open-source star in the enterprise.

Discuss


Will StatusNet Be Another Open-Source Star in the Enterprise?

- Niklas Sjostrom

Will StatusNet Be Another Open-Source Star in the Enterprise?

- Rob Diana

Will StatusNet Be Another Open-Source Star in the Enterprise?

- Chris Brogan

Will StatusNet Be Another Open-Source Star in the Enterprise?

- LouCypher

RT @rww: Will StatusNet Be Another Open-Source Star in the Enterprise? http://bit.ly/brxk6j

- LouCypher

Will StatusNet Be Another Open-Source Star in the Enterprise?

- Louis Gray

Will StatusNet Be Another Open-Source Star in the Enterprise? http://goo.gl/WF8B

- Ryan Singer

Will StatusNet Be Another Open-Source Star in the Enterprise?

- Ryan Singer
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March 4, 2010 11:37 AM - Sign in to comment - Link
Google Getting Even More Personal–Starred Results

For once, an advance in Google personalized search I actually like. They’re adding the same stars we’re so used to in Google Reader and Gmail to personalized search results. The starred results let you mark favorite sites to show up at the top of future posts—and it doesn’t appear to affect the rankings of the rest of the organic results.

As Google puts it:

With stars, you can simply click the star marker on any search result or map and the next time you perform a search, that item will appear in a special list right at the top of your results when relevant. That means if you star the official websites for your favorite football teams, you might see those results right at the top of your next search for [nfl].

The stars are replacing an old feature in personalized search: SearchWiki. Says Google, “In our testing, we learned that people really liked the idea of marking a website for future reference, but they didn’t like changing the order of Google’s organic search results.” (Which probably isn’t to say they actually disliked reranking sites, but just that they didn’t do it very much. Seriously, it just wasn’t super useful.)

Any SearchWiki notations you made will be saved in your Google Account. If you want to continue to make notations in SERPs, Google recommends Sidewiki, its browser-based, publicly-edited sidebar wiki for commentary launched back in September. Last we heard, Sidewiki hadn’t really taken off—maybe this is Google’s push to create new, passionate users.

The stars are all set to go and will be rolling out for all signed-in users in the next few days. So far, there’s no indication starred Google Reader items will have any relationship with this effort beyond the passing similarity.

One big drawback for marketers, of course, is that every step forward in personal search may mean we’re less likely to be able to rank a site universally—or even tell if our site is showing up for most signed-in users. Plus, we may have to sign out to get the “neutral” results for reporting (although if you’re starring a client’s competitor in your SERPs, “sumbuddy’s doin it wrong”).

What do you think? Do you like the idea of stars and the simpler interface to mark sites you’d want to see in SERPs again? Or do you worry about personalized search affecting marketing? Would you like to see your Google Reader starred items showing up for relevant searches?

Cloud Computing & Cloud Hosting by Rackspace

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John Tropea posted a message on Twitter
March 3, 2010 7:28 PM - Sign in to comment - Link
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Ubuntu Gets a New Visual Identity — buntcake writes "Canonical has launched a new visual identity for the Ubuntu Linux distribution. Ubuntu is shedding its previous brown look and adopting a more professional color scheme with purple and orange. The colors will be used in a new GNOME theme and boot splash for Ubuntu 10.04. According to updated design documents that were published in the Ubuntu wiki, 'light' is the underlying concept behind the new visual identity. It displaces the 'human' concept that has been part of Ubuntu's theming and brand vernacular for the past five years. Ubuntu community manager Jono Bacon has posted a screenshot and additional information."

Read more of this story at Slashdot.

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Jamie Martin posted a message on Twitter
March 3, 2010 10:33 AM - Sign in to comment - Link
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How to Survive in Federal Prison — I found this article in Wiki and thought of sharing with my readers. If you have been sentenced to federal prison, you will become the property of the Bureau Of Prisons (BOP). As with most federal sentences, you will most likely have many years during which to deal with this new life. This article will offer [...]
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PuSHPress: A PubSubHubbub Plugin For WordPress

PubSubHubbub, or PuSH, is now supported on all WordPress.com blogs. For those running sites using the WordPress.org software the PuSHPress plugin is available to do the same thing. The big difference in this plugin compared to the other PuSH WordPress plugins is that it includes a PuSH hub built in.

A little bit of PubSubHubbub background

Like rssCloud, PuSH adds a line to your feed to let clients know where they can send PuSH subscription requests. In the RSS2 feed this looks like:

<atom:link rel="hub" href="http://josephscott.org/?pushpress=hub">

and in Atom looks like:

<link rel="hub" href="http://josephscott.org/?pushpress=hub">

The href attribute contains the URL that subscribers can send requests to. Details on what that request looks like are in the PubSubHubbub Spec. The short version, it’s a simple HTTP POST call with some specific field names.

Here’s an example PHP subscription request asking that updates to http://example.com/feed/ be sent to http://example.com/push/ via the hub at http://example.com/?pushpress=hub

$curl = curl_init( );

curl_setopt( $curl, CURLOPT_URL, 'http://example.com/?pushpress=hub' );
curl_setopt( $curl, CURLOPT_POSTFIELDS, 'hub.callback=http://example.com/push/&hub.mode=subscribe&hub.secret=not-telling-you&hub.verify=sync&hub.topic=http://example.com/feed/&hub.verify_token=133t-$7r1n9' );
curl_setopt( $curl, CURLOPT_VERBOSE, 1 );
curl_setopt( $curl, CURLOPT_POST, 1 );

curl_exec( $curl );
print_r( curl_getinfo( $curl ) );
curl_close( $curl );

The hub at example.com will then send new content (in feed format) right after it’s published to URL provided in hub.callback.

Why the PuSHPress plugin?

I love that there are large, open PuSH hubs available for anyone to use. There’s a list at http://code.google.com/p/pubsubhubbub/wiki/Hubs. In PuSH since most of the hard work (figuring out what’s new in a feed and sending that out to subscribers) is done via the hub this is very handy and really great for testing.

I also think there’s a role for a readily available simple hub that anyone can put up and use, in this case built on top of WordPress. And by leveraging WordPress the hub part can be greatly simplified. The real bonus for users is choice, they can relay the updates through 3rd party hubs, or use the built in hub in PuSHPress.

It’s worth noting that PuSHPress has a WordPress filter on the array of hubs; pushpress_hubs. This allows other plugins to easily add to or replace the hubs mentioned in the feeds by PuSHPress.

To help keep things simple and limit potential abuse the PuSHPress plugin will only allow subscriptions for the RSS2 and Atom feeds of the WordPress blog that it is installed on.

My thanks to Brett Slatkin for helping test PuSHPress. His tests revealed a few bugs that were quickly addressed.

How fast?

When talking about these realtime-ish update features this question often comes up. Fair enough, I’d want to know too :-)

The PuSHPress plugin schedules pings to go out right away via the wp_schedule_single_event function in WordPress. I suspect for most people this will be quite fast. If your server is under tremendous load and really slow, then this will be really slow too, just like the rest of the server ;-)

On WordPress.com the details are a bit different. Instead of scheduling pings to be sent out with wp_schedule_single_event it adds them to our asynchronous jobs system ( more info available at http://code.trac.wordpress.org/ ). The jobs system is setup to do exactly these kinds of tasks really, really fast. Don’t be surprised if the ping shows up before you get a chance to finish the first Mississippi.

The future

So where is all this going? Who knows, but it is fun to watch! :-)

Further reading

If you have an interest in this area there are plenty of resources:

The spec is a quick read and to the point, worth reading.

And there you have it, a little more in-depth discussion of PuSHPress.

Related posts:

  1. RSSCloud For WordPress
  2. rssCloud WordPress Plugin Update – 0.4.1
  3. WordPress Plugin Update: LibXML2 Fix

RT @davewiner: PuSHPress: A PubSubHubbub Plugin For WordPress. http://r2.ly/z5js

- Panayotis Vryonis
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Implementing Enterprise 2.0 at Vistaprint Part One: Business Drivers

This is the first in a series of posts on how Vistaprint is implementing Enterprise 2.0 within their organization.   I modeled this after the outstanding series of posts that Bill Ives did on Booz Allen Hamilton.  I conducted several in-depth interviews with Vistaprint’s Director of Technology, Daniel Barret and Senior Manager of Research and Innovation, Jay Moody.  A big thank you to both of them for taking the time to chat with me, and to Jeff Esposito, PR Manager at Vistaprint, for making all of this happen.

Vistaprint is an online supplier of printed and promotional material as well as marketing services, and is one of the fastest growing printing companies in North America. Within the enterprise 2.0 space, Vistaprint currently focuses on two things: an enterprise wiki and an internal ideation platform powered by Inutit.  I will delve deeper into both of these areas in future posts; for now let’s get started with the company’s business drivers.

Idea sharing has always been very important at Vistaprint.  Prior to many of the new social technologies that exist today, Vistaprint used an internal system called “the funnel.”  The funnel was a very egalitarian system – everyone including the CEO put ideas in the same repository.  Ideas would then go to an innovation captain who would be in charge of deciding which ideas would get implemented and how everything would work.  Roughly 800 ideas were suggested but the problem was that only a small fraction were implemented.  The big issues with “the funnel” was that a key component was not working for them: passion, as all ideas had to be vetted through the captain.  A key shift occurred when the ideas followed the passion trail through the use of the Intuit Brainstorm platform.  It’s important to note (and I will repeat this many times) that the goal wasn’t Enterprise 2.0.  The goal was to collect ideas from everyone in the company and to let them flow in a natural, non-bureaucratic way.   Vistaprint wasn’t looking for web 2.0; web 2.0 just happened to be the solution for what they were looking for.  The business driver for the Vistaprint ideation platform has always been to generate new ideas to deploy for customers.  Pay attention to the phrase: “new ideas to deploy for customers“. 

Vistaprint knew that they needed “something” to manage information.  This realization started when the company was comprised of just a tiny staff of 80 people.  At first Vistaprint started public folders, then share drives, and then a blogging platform on Drupal which failed.  Vistaprint was moving very quickly as a young company so clearly something had to change.  Vistaprint had 50 engineers at the time and started a campus recruiting effort to get to 75 more engineers in a period of only two months; the capabilities team was really looking to ramp up.  Once all the engineers were hired, Vistaprint encountered a big problem.  They had no idea how to train all of the engineers and there was serious risk of breaking the software.  Eventually they were told to just “solve the problem WITHOUT using new technology”.  Despite the directive, they brought in another system anyway.  The goal was to bring 25 new engineers up to speed without slowing down operations and at the same time, making the entire process effective, lasting, and scalable.  Enter the wiki.   A  taxonomy of around 1,000 topics was developed.  The whole process was rather simple, conceptually.  Vistaprint had to first figure out what they needed and then find the technology to support it; again, a very crucial step.  They identified three key requirements to make this a success:

1.    A frictionless system that employees will adopt
2.    A robust tool that will solve real business problems
3.    A shift in employee behavior where adoption will be embraced and the tool will be integrated into their daily work environments

Eventually Vistaprint decided use Mediawiki, which is the same platform that runs Wikipedia.  This took two hours to set up and did include not upfront product costs.  Mediawiki is very robust and allows for plug-ins which enable integration points into other platforms and tools.  This was crucial for Vistaprint.  There was no competition; this was the best solution.

So where did the push for the ideation and wiki platforms come from?  For the Intuit Ideation platform, the push came from the innovation team which was comprised of about four mid-level managers.  For the wiki, the push came from the head of the capabilities team, however the ideas for how to actually do it and make it work came from the bottom-up.  These ideas were talked about for a while but Vistaprint really had no business value until they hired engineers and improved innovation that would effectively serve their customers.

Key takeaways from this post

•    Vistaprint implemented two key actions: they launched an ideation platform and an internal wiki.
•    A business need or a problem to be solved MUST exist in order to make efforts viable.
•    The ideation platform was focused around improving the customer experience; the wiki was focused on knowledge sharing and information.
•    It is essential to understand the requirements BEFORE looking for a tool.  You don’t want to find a tool first and then make it do what you need.
•    Senior level management should actually use and be involved in the efforts.  The CEO was involved and engaged from the beginning.
•    The push came from the top down and from the bottom up.  They worked together to make this work.

I’ll be going into much more in depth with Vistaprint and their E2.0 efforts in upcoming posts.  In the meantime, here’s some of the ideas I will be covering on Enterprise 2.0

Questions, comments, ideas?  Lots more coming so stay tuned!


(Cross-posted @ Social Media Globetrotter )


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Create an FAQ Page For Colleagues and Clients

If you’re frequently asked the same questions by friends and family — perhaps you’re a digital photography whiz, and they call you all the time about their photography woes — you might take on Lisa Hoover’s suggestion of creating an FAQ page that you can point people to, so that they can solve those problems at their leisure.

Of course, FAQ pages aren’t just handy in a social sense. Web workers can also gain time and reduce frustration by creating FAQ pages for their colleagues, team members or clients.

For those of us who work remotely, suffer connection outages or are offline periodically (perhaps you’re in a part-time role) or communicate with those in different timezones, publishing a work-related FAQ page on the company wiki or your own web site is worth considering.

I’ve found work-related FAQ pages really helpful. Not only can they reduce the time you spend explaining a process, responsibility or task over and over to team members, they may also help someone who’s filling your shoes (if you’re sick, or on vacation) to complete aspects of your job as simply and quickly as possible.

Who Needs an FAQ Page?

A work-related FAQ page could prove handy for a web worker who:

  • finds themselves answering the same questions repeatedly
  • works in a different timezone to others who need to know how their work is progressing
  • manages an otherwise undocumented process or product independently
  • works part-time, job-shares, or is offline or out of reach for given periods of time

Whether you work on- or off-site, for one employer or many clients, you can probably think of a least a few questions you could include on an FAQ page.

What’s an FAQ Page For?

First of all, don’t go thinking that an FAQ page is a means by which you can fob off your colleagues or reduce tedious interactions with clients.

A good FAQ page helps the people you work with as much as it helps you: it’ll provide them with the details they need, whether you’re around or not. It also allows them to digest potentially complex information at their own pace. Finally, it can enable colleagues to ask the right questions of you, reducing the time they need to spend solving a problem or obtaining information.

Though it may sound counter-intuitive, your FAQ page needn’t be restricted to Frequently Asked Questions. The whole point of FAQs is that they allow the questioner to obtain information without your having to be present: they ask the question, you send the link to the FAQ, and they get the answers.

So your FAQ page may also:

  • anticipate questions from colleagues
  • explain important information that people need to know about how you do your job (including essential process documentation, the details of external contacts you may deal with, and other information as appropriate)
  • provide status updates for projects you’re working on
  • identify the deadlines you’re working to
  • pre-empt your absences from work (including vacations, conferences, etc.)

Obviously, in preparing an FAQ page, you’ll need to consider the audiences who’ll use it, and shape the content accordingly. You don’t want external parties to be able to access information about your processes, or to allow clients to see the details of your work schedules on other projects. So be careful about choosing the information you’ll include, and tailor it to specific groups.

The FAQ page I developed for one of my roles was internally directed at on- and off-site colleagues employed by the company I worked for, which made it fairly easy to work out what content I could and should include. Once you define your FAQ page audience, you should be able to identify which  content is appropriate for the page.

How Do You Use It?

Depending on your role, your colleagues (are they internal or external, or clients?), your company culture, and what you’ve included in your FAQ page itself, your FAQ may be useful in a range of situations.

  • If it’s a purely role-related FAQ page, you might send the link to people who ask you a question that it answers.
  • If the page contains information about your work processes and external contacts, you might send it to relevant colleagues before you go on leave.
  • If it’s a detailed account of your working processes, status, FAQs and more, you might include it alongside your listing in your company’s internal staff directory.
  • If your page relates to your work as an independent contractor, you might include it in your email signature, your web site’s navigation, or within a restricted client area on your web site.

An FAQ page can help you reduce the frequency with which you provide the same information to different people. It can also help you to remain productive and focused on tasks that actually require your expertise.

Have you ever used a professional FAQ page at work?

Image by stock.xchng user EdwinP.


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Rob Diana shared an item on Google Reader
March 1, 2010 4:13 AM - Sign in to comment - Link

In the past few months, I’ve been working with a lot of start-ups looking to spread the word about what they’re doing. Given the continuing decline of traditional media coverage, blogs are taking a more important role.

In Canada, however, it can be difficult to identify and target bloggers because there doesn’t seem to be a good, user-friendly directory to discover the most interesting, relevant or popular blogs. There have been some attempts to build a directory in the past but some of them have disappeared, or the directories don’t work well because they are hard to use, or the blog database leaves much to be desired.

So, how do you launch a valuable and useful Canadian blog directory that makes it easy to find the best, relevant, most interesting, most commented on or most active blogs? At the same time, how do new blogs that have great content capture the spotlight?

One of the challenges is that defining “best”, “most interesting” and “relevant” is difficult because they mean difficult things to different people. What’s “best” for one person may be completely unappealing to someone else.

As a result, a useful blog directory may involve different approaches. These could include:

1. Listing blogs based on things such as the number of RSS subscribers, how often content is posted, how many in-bound links they’ve attracted, or a ranking such as Quantcast or Compete.

2. A Wiki structure in which blogs could be added to the directory based on what people think of them. The Wiki could include rankings or thumbs/thumbs down voting to provide scoring. Of course, blogs could also be removed or edited by Wiki members.

3. A curated directory in which blogs would have to be nominated to be included. This would clearly involve subjectivity but it may be a solid approach in the short-term to establish a firm foothold.

At the same time, interesting new blogs would also be put into the spotlight to encourage people to visit the directory on a regular basis. It would also give bloggers some encouragement that their efforts are being recognized.

So, what approach do you think would work best? Is there a directory already out that there has potential?

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Moopz Newz shared a link
February 28, 2010 2:00 AM - Sign in to comment - Link
How To Find Android Apps For Your Tablet, eReader, or Other Large-Screen Device

As excited as I am about the slew of Android-driven tablets and other non-phone devices coming out in the new few weeks and months, the lack of the official Android Market on the majority of them is dampening my enthusiasm. Android is a great OS, but without apps it’s pretty limited. The manufacturers behind these devices usually offer their own app stores, but it takes time to build numbers. Just ask Palm.

So what’s an Android-lover to do? Don’t despair, there are ways to install your favorite apps on your tablet, eReader, or other large-screen device. You just need to find the app’s APK (installation) file. Once you have it, you can just click to install and you’re set. No promises that the app will install or work, but at least you can try.

Here are 5 easy ways to find your favorite Android apps:

  1. Download the APK from the developer’s website. Some developers allow users to download the file from their websites even if they’re available through the Android Market. Depending on the developer, you may also find versions of the app optimized for larger screens.

  2. Search third-party app stores. No, the official Google market isn’t the only one. Many are independent repositories such as AndAppStore, SlideME, AndroidFreeware.org, Brothersoft, and Androlib. You should also check out the app stores created for specific devices, as they may allow you to search and download from a web browser, like the Camangi Marketplace. Some of these markets have a store app that works similarly to the Android Market, installing the apps for you.

  3. Haunt device-specific forums and websites. If an Android gadget is lucky enough to have gathered a fanbase, those dedicated users are likely on the hunt for their favorite apps, too. You may be able to find a forum topic, FAQ, or a wiki with links to APK files for popular free apps or repositories. The users at ArchosFans have had months to find and test a variety of apps they can’t find in Archos’ app library. They’ve even created a dedicated wiki page for them with download links.

  4. Google It. Sometimes the easiest thing to do is simply search for [app name] APK and see what comes up. You might find it on a buried page on the developer’s website or repository. Be careful, though, because many hits will come from anonymous uploads on file storage or torrent sites. Don’t download a virus in your zeal to obtain your favorite note-taking app.

  5. Get them from your Android phone. If you have access to the official market then you can grab almost any APK from your phone. First, download something that will allow you to make backups of your apps. I like Astro File Manager because it allows me to choose which apps to back up. Once that’s done, connect your phone to your PC, find the backup folder, then copy the APK files to your computer or storage device, then transfer them to your Android device. You may not be able to make copies of every app, and transferring paid ones may break the TOS or EULA, so be mindful.

Using your favorite apps on all of your Android devices is the first step to Android bliss. If there’s one you can’t find or discover doesn’t work with your gadget, drop a line to the developers. The tablets are coming fast and furious this year, and Android’s life outside of phones may be more robust and rewarding than they realize.

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Moopz Newz shared a link
February 26, 2010 11:06 AM - Sign in to comment - Link
Facebook Updates Timing Roadmap on Changes to App Invites and Requests

As a followup to our post a couple days ago, this morning Facebook has posted a few updates to the Developer Roadmap regarding upcoming changes to the ways Platform applications integrate with Facebook’s core “viral” communication channels.

First, Facebook has now given a specific hour for the deprecation of notifications: 10:00 AM US Pacific Time on Monday 1 March. We’re seeing a lot of developers blasting out notifications in one last go before Facebook turns off the channel.

Second, Facebook has pushed back the dates on changes to invitations and requests. Before this morning, Facebook’s roadmap said that changes to the ways users could access invitations and requests would be going live in February. However, now the timing for moving invitations to a new tab in the Inbox has been changed to “March,” and the timing for deprecating other requests has been changed to “Early/mid 2010″ (still 30 days after launching changes to the Share dialogs).

Facebook has often pushed back items on the Developer Roadmap since announcing it last fall, usually to give everyone involved more time to prepare. When the company only lists a month, and not a specific day, on the Roadmap, it can imply that the launch timing is softer (we could have been clearer about that in our last post, but we wouldn’t suggest assuming that will be the case in your product roadmaps).

Here’s the latest info from the Developer Wiki on Facebook’s plans for the changes to requests and invitations – and below, a mock of a potential implementation of invites in the Inbox.

Regarding Requests:

Today requests fall into two broad categories: “invite” requests (where a user can encourage their friend to check out an application), and “share” requests (when a user is sharing content within an app that is interesting). We’re going to separate these actions more clearly in the future.

Users will still be able to intentionally share stories into the stream.

To enable users to invite their friends to use an application, you will use invites which will be aggregated in a special filter within the Inbox. We will create a new API for this, which is still in development.

To enable users to share information with each other from within an application, you will use our improved Share dialogs (still in development), which will be sent via the Inbox.

The existing request functionality will be deprecated. Requests sent via the existing request forms will be displayed as invites (not as Inbox messages).

And here’s the Invitations mockup:

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Greg Schwartz shared an item on Google Reader
February 25, 2010 2:34 PM - Sign in to comment - Link
Hugh sez, "LibriVox, makers of free public domain audiobooks, has launched a fund-raising campaign to help pay for servers and other sundry costs. LibriVox is the most prolific audiobook publisher in the world, putting out 75-100 books a month, all free, all public domain, all volunteer-read. The catalog currently stands at 3,179 books, in 29 languages."

They're after $20K, to pay for the servers, a site redesign, and a new back-end, and they say it'll last them for three years. I love the Librivox catalog, and this sounds like a good investment in its future. I kicked in $100.

We're asking for donations for the following:

  • to cover hosting costs for our website (about $5,000/year)*, which includes:
    • the site you are reading now;
    • the forum;
    • the wiki;
    • the catalog;
    • a whole lot of back-end software to host and process audio before it goes to the Internet Archive
    • but does NOT include hosting audio files which is done by Archive.org
  • to redesign the site and improve its accessibility
  • to make the LibriVox catalog easier for listeners to use
  • to make the management software easier for admins to use

We expect this fund-raising drive to sustain us for three years at least.

LibriVox Needs Your Help (Thanks, Hugh!)

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Keiko Yamada posted a message
February 25, 2010 10:31 AM - Sign in to comment - Link

Ciao Keiko, come stai?

- nomia

ciao nomia!......sto bene grazieeee!....tu?

- Keiko Yamada

Si, anche io... tutto a posto? come fai? stai in Giaponese ancora?

- nomia

si, si! .....^o^

- Keiko Yamada

si, si! .....^o^

- Keiko Yamada

Do you like this anime?

- Keiko Yamada

non ho visto...

- nomia

non hai visto ancora??......mamma mia!.......^0^

- Keiko Yamada

Quanto è bello

- babushca

Ciao!....ti piace?

- Keiko Yamada

hai, "Mononoke-hime" desuyoooooo!.......^o^

- Keiko Yamada

hai, "Mononoke-hime" desuyoooooo!.......^o^

- Keiko Yamada

mononoke-hime is the best!!!

- Volkan Aytan

his character i always wanna be!

- Volkan Aytan

........(*^-^)♪.......(*^-^)♪......(*^-^)♪

- Keiko Yamada

awesome awesome movie

- Chieze Okoye

........(*^-^)♪.....(*^-^)♪......(*^-^)♪

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪ -

- Keiko Yamada

........(*^-^)♪.....(*^-^)♪......(*^-^)♪ -

- Keiko Yamada

one of the masterpieces from director Myazaki

- Aiace aka Franco

hello!.......^o^

- Keiko Yamada
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Moopz Newz shared a link
February 25, 2010 5:00 AM - Sign in to comment - Link
MakerBot Cupcake CNC

I highly recommend the MakerBot Cupcake CNC, a very cool tool! I’m an engineering student and worked as an intern for MakerBot last summer, which gave me the opportunity to play around with their bots a lot. I got one for myself, and am very happy with it. For those unfamiliar with the MakerBot Cupcake CNC, it’s a desktop 3D printer that takes digital design files and builds objects up to approximately the size of a large cupcake by laying down many minute layers of ABS plastic.

The MakerBot comes as a kit requiring assembly. All you need to put one together are some basic tool skills, and a few days of work. It took me a weekend of on-and-off work to get mine from boxed-up to printing. The most complex, and definitely the process requiring the most adjustments, and a little bit of basic soldering, is the construction of the extruder. Once your bot is built, it shouldn't take you more than an hour to get it printing.

Since building a MakerBot is a large DIY project, some things will not be perfect and will require some tinkering on the builder's part. You might come across some problems such as loud, shaky X- and Y-stages, an angled Z-stage, or an extruder that clogs, but MakerBot has lots of solutions to the most common problems on their wiki.

There’s nothing else similar that’s readily available for purchase. The RepRap is in many ways the antecedent of the MakerBot, but it’s not for sale as a kit, as is the MakerBot. Since the RepRap project and all of MakerBot Industries are completely open-source, they have worked together. All the boards used to run MakerBots are actually used to run RepRaps, and many of the parts sold in the MakerBot store, such as motors and electronics, can be used to build a RepRap.

makerbotcupcake2sm.jpg

I’ve used my MakerBot to build a 7-piece block puzzle and Owl Headphone Wraps (pictured), and in the future I plan to build a refrigerator clip and a small puzzle box with my MakerBot, among other things.

makerbotcupcake3sm.jpg

I would also highly recommend looking at all the cool stuff on Thingiverse.com. It has a lot of free design files of things you can print with your MakerBot. The website was created by Bre Pettis and Zach Hoeken, two of the three MakerBot co-founders.

-- Eric Weinhoffer


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Moopz Newz shared a link
February 24, 2010 12:03 PM - Sign in to comment - Link
The Hexacopter — I wonder how this thing ever fly. And how fast it lifts. Here is an Wiki about the creation, and you can even buy the complete set to build one.


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Moopz Newz shared a link
February 23, 2010 10:42 PM - Sign in to comment - Link
Shinichiro Kobayashi: Google Buzz – クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、現時点でつぶ — Shinichiro Kobayashi Google Buzz - クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、�...

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Moopz Newz shared a link
February 23, 2010 10:42 PM - Sign in to comment - Link
Shinichiro Kobayashi: Google Buzz – クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、現時点でつぶ — Shinichiro Kobayashi Google Buzz - クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、�...

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Moopz Newz shared a link
February 23, 2010 10:40 PM - Sign in to comment - Link
Shinichiro Kobayashi: Google Buzz – クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、現時点でつぶ — Shinichiro Kobayashi Google Buzz - クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、�...

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Moopz Newz shared a link
February 23, 2010 10:40 PM - Sign in to comment - Link
Shinichiro Kobayashi: Google Buzz – クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、現時点でつぶ — Shinichiro Kobayashi Google Buzz - クラウド Wiki: 内に特にGoogle Buzzの機能が表示されていないユーザーもいるようだ。iPhone?経由であればほぼ全てのユーザーが利用できる模様。また、�...

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